What are the responsibilities and job description for the Tech support position at Ledgent Technology?
Work 4 ten-hour days (40 hours), 3 days off.
Shift : 5pm - 4am
Workdays : either front half Sunday through Wednesday OR back half Wednesday through Saturday.
Great opportunity to work in exciting but little known industry. Training to be provided.
This person will be responsible for supporting Terminal Operations groups utilization of automation technology, which includes RFID, OCR and GPS solutions.
Training will be provided on the terminals specific operating environment.
Key Responsibilities
Continual learning of operational and systems processes
Perform thorough system checks prior to each shift
Assist in supporting and troubleshooting the Terminals various Applications
Monitor and support Terminal systems, including but not limited to OCR, GPS and RFID
Support the Gate System Applications including the Appointment System
Research both technical and process issues and escalate to appropriate vendors
Perform application QA, bug isolation, and assist in enhancement designs
Meet customer service levels and follow escalation procedures during system failures
Provide outstanding customer service and support to clients
Participate in requirements documentation, business systems configuration and defining / execution of acceptance criteria
Cross training, knowledge transfer and documentation of all process and procedures
Qualifications
Bachelors Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology, or a closely related field, preferred but not required.
At least 2 years of progressively responsible experience in an information technology environment
Terminal operations and terminal technology experience are desired, but not necessary
Must have strong analytical skills, including the ability to extract, compile and analyze data
Good written & verbal communication skills, time management and documentation skills
Ability to work safely and independently when necessary
Stand out work ethic
Punctual
Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
Last updated : 2024-03-24
