Customer Service Specialist

This role involves providing customer service and administrative support within Animal Services.

Key Responsibilities:

• Prepare various operational and administrative forms, reports, records, and summaries.
• Enter data and retrieve information from the department database.
• Handle communication support, including receiving and transmitting requests for stray animal control services to field operations personnel.
• Assist the veterinary clinic as needed.

• Customer Interaction: Communicates with customers by phone or in-person to provide information about products or services, take orders, cancel accounts, or handle complaints. Ensures problems are resolved appropriately.
• Record Keeping: Maintains records of customer interactions, including inquiries, complaints, comments, and actions taken.
• Complaint Resolution: Helps resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
• Account Management: Assists in opening new accounts, completing forms, preparing records, or issuing service discontinuance orders. Performs data entry and remains positive and courteous.
• Additional Assistance: Helps customers with various other activities as needed.
• Animal Vaccination: Vaccinates stray animals received over the counter.
• Dispatch Support: May fill in for Animal Services’ dispatch as needed.
• Other Duties: Performs related tasks as assigned.

• Requires any combination of education and experience equivalent to High School graduation or GED and one year of fast-paced, professional customer service or closely related experience. 
• Possession of a valid driver’s license and an acceptable driving record is required.
• Verifiable experience with animal handling is preferred.

• Communication and Customer Service:
  • Strong written and verbal communication skills.
  • Excellent customer service and organizational skills.
• Technical Knowledge:
  • Familiarity with Chameleon software (preferred).
  • Understanding of communication using 10-codes (preferred).
  • Knowledge of two-way radios, wireless communications, digital cameras, and office equipment.
  • Proficiency in Microsoft Word, Excel, Outlook, and other computer software.
• Legal and Procedural Knowledge:
  • Understanding of state statutes and local ordinances related to animal licensing, leash laws, animal control enforcement, and rabies control.
  • Knowledge of proper animal handling techniques, microchip scanning, and recognition of zoonotic diseases.
• Interpersonal Skills:
  • Ability to explain laws, regulations, policies, procedures, and protocols to the public with tact, professionalism, and courtesy.
  • Ability to prioritize emergency and non-emergency calls to ensure public health and safety.
  • Ability to establish and maintain positive communication and effective working relationships with the general public, pet placement partners, co-workers, elected and appointed officials, and individuals from diverse cultural and linguistic backgrounds.
• Physical Requirements:
  • Ability to lift up to 30 pounds, bend, stoop, lift, and crawl as necessary for handling and transporting animals, equipment, and supplies.
  • Ability to work in various environmental conditions and all types of weather.
• Work Schedule:
  • Hours: Monday - Saturday, 8:00 a.m. to 4:30 p.m.
  • Rotations: Rotating days off and staying late one night a week until 5:30 p.m.

Salary : $20