Guest service

Housekeeper

Company Overview : The Dillard House Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since .

This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County.

It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.

Team members are expected to follow all cleaning and safety procedures, replacing linens and replenishing guest unit supplies.

The ideal candidate for these positions is EXTREMELY detail-oriented and must have a heightened awareness and attention to detail.

Reliability is of the utmost importance.

Essential Duties and Responsibilities :

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Comply with company and brand standards to ensure safe and efficient resort operations.
• Thoroughly clean and restock the required number of guest units per shift.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guest rooms.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Prepare the housekeeping cleaning cart for next day's use.
• Clean guest unit with the door closed always unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons / boards, hair dryers, etc.) to Housekeeping Supervisor / Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor / Manager.
• Handle items for Lost and Found according to the standards.
• Follow all procedures as outlined by the Manager.
• Perform any other job-related duties as assigned.

Qualifications

Qualification Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to workdays, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
• Education and / or Experience : High school diploma or general education degree (GED) preferred; or six to twelve months related experience and / or training;

or equivalent combination of education and experience.

Last updated : 2024-10-17