Marketing Assistant

We are looking for a Marketing Assistant (Support Specialist) to join our team!

About the Company: Legalfit, LLC (Legalfit) provides smart web marketing for attorneys through its predictive marketing platform. Legalfit is a rapidly growing legal-specific marketing company.

About this Role: As a Support Specialist, you will work with our Support Team to ensure that our clients and partners are as successful as possible. You are responsible for understanding client and partner needs, communicating solutions, and solving problems. In this position, you work closely with Legalfit’s marketing, sales, and operations departments when coming across opportunities, problems, or client feedback. It is the responsibility of the Support Team to facilitate and resolve work between departments for hotfixes, client requests, bugs or defects, and other work-related issues.

Requirements:

• Bachelor’s Degree

• 1 years of customer service or support experience

• Strong knowledge of SEO and digital marketing concepts

• Superior written and verbal communication skills

• Organized, efficient and has intense attention to detail to ensure client satisfaction * Experience engaging and retaining strategic customers

• Experience using help desk software

• Patience when handling tough cases

• Legal industry experience is a plus (not required)

Responsibilities:

• Respond to client inquiries via telephone, email, and chat

• Ability to solve customer service issues, both technical and relationship management

• Proactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience

• Implement changes to clients’ marketing campaigns or websites, escalate to the appropriate specialist when higher skill or specialization is required

• Diagnose complex issues, and resolve or reassign based on the client’s need

• Log and track escalations to the Engineering Team when necessary

• Support our Success Team with client retention activities

• Maintain a working knowledge of new and existing features and functionality

• May include on-call tasks if it is related to a website emergency or service outage

• Other tasks as assigned by Manager

Why Legafit is a GREAT fit for you: Legalfit has a strong company culture that embraces transparency, communication, and trust. There’s no ‘red-tape when it comes to problem-solving and our goals for success are clear. If you are looking for an incredible opportunity to learn quickly and expand your horizons, then we are the company for you! In conjunction with that, here’s what else we have to offer:

• Competitive Pay

• Medical (4 plans to choose from), dental, and vision

• Medical FSA

• Childcare FSA

• PTO

• Special shutdown days

• Short-term disability (paid for by the company)

• Long-term disability (paid for by the company)

• Life insurance (paid for by the company)

• 401(k)

• Fantastic company culture

• All out company events

• Opportunity for advancement

• M-F, standard hours

• Paid Holidays

• Additional days off for company stretch goal incentives

• Consistent 1:1s, weekly feedback, and daily standups with your team

Join a winning team by clicking the apply button at the top of the job description! Legalfit is an equal opportunity employer. This position reports to our Overland Park office and COVID-19 vaccination is required for employees who do not meet religious or medical exemptions.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Work Location: One location