What are the responsibilities and job description for the Fulfillment Specialist position at LegalZoom?
Description
About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be onsite in our Austin, TX Office.
Overview
At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark. So we started a movement to make legal help available to all.
As our RA Site Agent, you will have an impact on the products and services we deliver to our customers and how our Registered Agent organization operates in general. You will be responsible for providing onsite support to the registered agent division of our business. In this role, you will receive shipments from various carriers and ship these packages to a specified location. You are required to demonstrate speed, efficiency, accuracy while maintaining high productivity levels.
You will
● Document, sort, pack, and ship customers while following LegalZoom’s processes and procedures.
● Document and reject noncustomer mail daily per our guidelines.
● Monitor the flow of mail from our remote locations to our processing center(s) and investigate any disruptions, opening cases, contacting vendors, and submitting refunds/claims when necessary.
● Ensure the office is secure and sensitive information is not accessible by unauthorized access.
● Support the development and implementation of processes and technologies to maximize efficiencies and quality in production as well as employee satisfaction and retention.
You have
- 3 years of experience in a high-volume, process-oriented production, order fulfillment, legal or
service environment - BS or BA or equivalent experience required.
- Highly ethical individual with a strong desire to succeed both professionally and personally.
- Overtime as needed by department, including working on holidays
- Strong MS Office skills.
- Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes.
LegalZoom is a remote-first company and the national range for this role is ($37,440 - $45,760). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Paid Time Off
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-Term/Long-Term Disability Insurance
- Plus other wellness benefits to include:
- Fertility
- Mental Health
- One Medical
- Wellness reimbursement of up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Remote
Salary : $45,760 - $0
