Training Specialist

At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.

• Track learner’s progression and performance through new hire training, ensuring training is on track, within expected time frame and at expected levels of proficiency.
• Collaborate with SMEs, Learning & Development, and other stakeholders to design and develop training materials, pursuing modern training approaches.
• Create, maintain, and update training content based on program needs including continuing automation of training content.
• Evaluate training effectiveness through assessments, surveys, and feedback.
• Partner with Workforce and Managers to coordinate Training Buddy scheduling, assess and communicate Training Buddy effectiveness.
• Facilitate training and effectively reinforce training materials, concepts, and content areas.
• Create a comfortable and friendly environment that engages the learner to ask questions and be active in their learning.
• Break down complex information and explain clearly to a variety of audiences with various learning styles.
• Demonstrate good communication and assessment skills to make plans, expectations, and goals clear to learners, colleagues, and managers.
• Provide clear and effective feedback to learners.

• 
  You have a passion for developing others. You celebrate wins and are skilled in delivering feedback that is clear, kind, and action oriented.
• You have strong analytical and problem-solving skills.
• You are creative with a keen attention to detail. You know the details are what can take a learner’s experience from great to exceptional.
• Comfortable working both independently and collaboratively in a fast-paced, team-oriented environment.
• New challenges invigorate you. You enjoy problem-solving, strive to find win/win solutions, and embody a continuous improvement mindset.
• You thrive in a dynamic, fast-paced and constantly evolving environment. You are a pro at managing priority pivots and handling competing priorities.
• You excel under the weight of heavy responsibility and have excellent time management and decision-making skills.
• You are a communication expert. You know how to craft and deliver information that is clear and professional whether delivered in writing or verbally.
• You are a champion of and demonstrate alignment with LegitScript’s core values: Be Awesome, Be Open, Be Thoughtful, Be Invested.
• Strong leadership skills, including the ability to provide effective feedback.
• Demonstrate sound judgment and critical thinking.
• Experience in course design, curriculum development, & adult learning theory.
• Experience in a training or teaching role that includes group facilitation.
• Proficient in providing performance feedback.
• Exhibit a growth mindset, being open to feedback and embracing change.
• Proficient in training development tools such as TalentLMS, Dialect, etc.

• Open to candidates with a 4-year college degree in business, analytics, or equivalent combination of education or experience. We value practical skills, strong work ethic, and passion for learning, regardless of formal education.
• Internet/computer savvy and proficient in applicable software and computer programs such as MacOS, Google Workspace, and Microsoft Excel.
• Experience in the online payments or merchant monitoring industry is a plus.