What are the responsibilities and job description for the Schools and Groups Booking Coordinator position at LEGOLAND Parks?
Schools and Groups Sales Booking Coordinator
About the Role
We are looking for dynamic Schools and Groups Booking Coordinator to join our team. As the Schools and Groups Booking Coordinator you will be right in the heart of the magic, assisting and communicating with our guests to find resolutions to their concerns and make recommendations on how to enhance their experience at LEGOLAND Discovery Centre Toronto. Compensation for this opportunity starts at $18/hour.
About Your Job:
- Respond to incoming requests for events (via email, telephone, or in-person) while providing courteous, efficient, and helpful services to our guests
- Arrange in the calendar a scheduling to delegate each event to the correct department
- Provide support to the Marketing department including assisting with the clerical and project management duties.
- Adopts an enthusiastic, assertive and passionate approach to guest service and demonstrates the Merlin Values at every opportunity.
- Ensure at all times to deliver the highest level of customer service to internal and external partners, clients, suppliers, and guests.
- To do any reasonable duty as detailed by the Management team of the attraction.
- Process transactions and take payments on POS (training will be provided on-site).
About You:
- Minimum of 1-2 years of service industry experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Previous call centre or customer service experience.
- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
Education:
High School Diploma or GED required.
About the Perks
Alongside Vacation, you can also look forward to enjoying a great benefits package including a Retirement Savings Plan, Merlin Magic Pass, discount in our retail shops, discount online on LEGO, and much more!
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Concord, ON: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Social media management: 1 year (Preferred)
- Marketing: 1 year (Preferred)
- B2B sales: 1 year (Required)
Work Location: In person
Salary : $18
