What are the responsibilities and job description for the Ops Manager position at Leidos?
Description
The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments. Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.
Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA). This role is also responsible for meeting established Service Level Agreements per mission applications
Primary Responsibilities
Attend daily operations status calls representing Fort Independence customer organization
Communicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service Teams
Communicate IT Operational status to Fort Independence PMO and customer as needed
Track, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be planned
Proactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service Teams
Collaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.
Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical services
Manage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure items
Basic Qualifications
Active TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review task
plans and deliverable items, and effectively execute in accordance with approved plans.
Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.
Due to the nature of the government contracts we support, US Citizenship is required
Preferred Qualifications
Hands-on ServiceNow platform experience
Dashboarding and implementation of reporting automations
Experience using JIRA and Confluence boards
Pay Range:
Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Salary : $97,500 - $176,250
