Sr. LAN Support Technician

The selected candidate will assist SSA with providing desktop support. The candidate will work with technical oversight during training on processes/procedures. The candidate should have strong team-based work experience while maintaining the ability to work independently. Candidate should have experience working with customers of different technical abilities in a professional manner. Candidate should have ability to follow directions, stay on task and complete projects/assignments in a timely manner with minimum supervision.

This resource will need to work at the SSA Woodlawn facility, as needed.

Team Culture:

Your passion and values might be a good fit for our teams if you answer "yes" to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

Mentorship & Career Growth:

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced engineers will be assigned to new hires for one-on-one mentoring, collaborative code reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

Foundation for Success (Basic Qualifications):

This experience is the foundation a candidate needs to be successful in this position:

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 4 years of experience in the installation of hardware and software on workstations and laptops.
• 4 years of experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops.

Factors to Help You Shine (Required Skills):

These skills will help you succeed in this position:

• Experience with imaging, configuring, deploying and troubleshooting government workstations, laptops, and iPhones.
• Experience in the installation of hardware/peripheral devices workstations and laptops.
• Experience in the installation of software on workstations and laptops.
• Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops.
• Ability to administer and troubleshoot Windows Operating Systems.
• Experience with Software Center, VPN, and Trellix (formerly McAfee)
• Experience lifting, moving, and setting up workstations.
• Experience with meeting room equipment, such as projectors, televisions and teleconference equipment.
• Experience with a problem incident ticketing system such as ServiceNow.
• Experience using support tools such as Active Directory, WS-Info, CMD prompt, and Computer Management
• Experience with remote assistance tools such as Bomgar and Remote Desktop.
• Ability to document work and keep peers and management informed regarding technical procedures or issues.

How to Stand Out from the Crowd (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Strong problem-solving skills and excellent customer service skills.
• Experience working on government sites with the ability to learn government processes and procedures.
• Excellent communications skills.

Day to Day Responsibilities:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Find your "Why" with us!

• Utilize incident ticketing system to receive emails requesting assistance.
• Install hardware and software on workstations and laptops.
• Troubleshoot hardware/software.
• Image, configure, deploy, and troubleshoot workstations, laptops, and iPhones.
• All other duties as assigned or directed.
• Work at the Social Security Administration facility in Woodlawn, Maryland to support onsite users, as needed.

Education & Qualifications

• Master's degree and 2 years of experience in a training-related field or bachelor's degree and 4 years of experience in a training-related field
• Must be able to obtain a Public Trust

Leidos' Health Group is recognized as a Top 10 Health IT provider. We draw on decades of success to deliver a range of solutions and services designed to meet the healthcare challenges of today. From the research bench to the patient bedside, we are a company of scientists, engineers, and technologists delivering a broad range of impactful, customizable, and scalable solutions to hospitals and health systems, biomedical organizations, and every U.S. federal agency focused on health. Leidos works with customers across the continuum of care to improve clinical, operational, and financial outcomes with innovative solutions that advance the next generation of care. Our mission is to contribute to creating a healthier world. Begin your journey of a flourishing and meaningful career, share your resume with us today! ITSSCII

Pay Range:

Pay Range $66,300.00 - $102,000.00 - $137,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.