Unified Communications and Collaboration (UCC) Engineer

Description

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Civilian Health Solutions uses a wide range of capabilities in Digital Modernization, Mission Software Systems, and enabling technologies like Artificial Intelligence and Machine Learning to support our customers' mission in advancing biomedical research and protecting public health. Our team's focus is ensuring our health customers have the right solutions to keep pace with an ever-evolving public health landscape and prevent the next public health crisis. To explore and learn more, click here!

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Job Description

Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on seasoned Unified Communications and Collaboration (UCC) Engineer with a focus on Microsoft Teams. This position would support a federal agency's large, mission-critical enterprise in conjunction with the networks security team. The ideal candidate will leverage extensive knowledge in UCC platforms, Microsoft Teams, to facilitate seamless communication and collaboration supporting users internal and external to customers' network. The UCC Engineer will support the UCC infrastructure, ensuring seamless communication and collaboration through voice, video streaming, conferencing, messaging, and other advanced UCC technologies. This role demands a mix of technical expertise, user training, system integration and work with third-party vendors to ensure uninterrupted, top-tier communication services. The candidate must possess strong communications skills and the demonstrated ability to convey technical concepts to non-technical audiences.

Primary Responsibilities

• Engineer, design, and provide operational support for the UCC infrastructure.
• Provide 24x7x365 engineering and operational support services.
• Ensure critical infrastructure protection, vulnerability remediation, and information assurance.
• Manage and maintain UCC systems, performing routine patch management and security updates.
• Document technical architecture, configurations, alert thresholds, and operational parameters.
• Oversee software and hardware installation, configuration, support, maintenance, and troubleshooting.
• Implement and maintain monitoring, logging, and alerting for UCC infrastructure using agencies' standard tools.
• Deliver training materials, user guides, and online instructional material.
• Provide consultation, guidance, and direct support to users.
• Work in close coordination with software and hardware vendors for technical support and troubleshooting.
• Conduct research, development, and testing on next-generation UCC technologies.
• Stay updated with and support a range of technical tools as required by the federal agency.
• Work collaboratively with other departments, ensuring seamless UCC services integration.
• Collaborate with fellow team members, networking, and infrastructure teams to support an environment comprising of the tools listed below, but not limited to:
  • Microsoft: Skype for Business Server 2015 (System)
  • Microsoft Skype for Business Client 2016 (Endpoint)
  • Microsoft Unified Messaging 2010, 2013 & O365 (System)
  • ServiceNow IT Service Management
  • Polycom: VVX600 (Endpoint)
  • Cisco: Telepresence Video Communication Server (VCS) Control, WebEx
  • Adobe: Adobe Connect
  • CA: SiteMinder (SSO)
  • AMX: Audio-Visual & Control Products
  • SMART Technologies: Interactive Whiteboards
• Provide Software support on:
  • Video streaming solutions
  • Live/VOD/Mobile player adoption and integration
  • Digital Rapids encoding system and Adobe AMS streaming solution
  • Video-rich Flash websites
  • Browser technologies including HTML/DHTML, JavaScript, JSP, Ajax, and web servers
  • Adobe Flex or Microsoft .NET (C , C#)
  • N-tier web applications using Microsoft. Net, Java, Action Script, and JavaScript
  • Integration and tuning of third-party components (e.g., codec, streaming, monitoring, and hosting video files)
  • AMX programming in high-level programming languages, such as C, C , or Java

Required Qualifications:

• Bachelor's degree in Computer Science, IT, Telecommunications, or a related field.
• Minimum of 5 years of experience in Unified Communications, with at least 3 years focused on Microsoft Teams.
• Strong understanding of VoIP, video conferencing, and collaboration tools.
• Familiarity with integrating Microsoft Teams in hybrid environments.
• ITIL Foundations certification (or the ability to obtain it within 3 months after starting)

Preferred Qualifications:

• Microsoft 365 Certified: Teams Administrator Associate or equivalent certification.
• Experience with other UCC platforms like Cisco Webex, Zoom, Slack and Zabber.
• Knowledge in scripting or programming for automation and integration tasks.

Pay Range:

Pay Range $78,000.00 - $141,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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