Burke Server

Job Title: Server

Job Code: 202

Department: Food & Beverage

Reports To: 256 – Restaurant Supervisor | 255 – Restaurant Manager

FLSA Status: Non-Exempt

Date Updated: 09/20/2019

This job description shall not be construed as a contract for employment. Burke Mountain Resort is an at-will employer.

SUMMARY The Server takes orders for and serves meals to patrons in the dining room in a professional, friendly and courteous manner while performing the following essential duties and responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Takes food and drink orders and enters them into the POS for transmittal to the kitchen staff.
• Engages with guests in a friendly manner and ensures excellent guest service (ie. making eye contact).
• Possesses a knowledge of the food, beer, wine and alcohol menus with the ability to make suggestions.
• Makes recommendations and memorizes/presents food and beverage daily specials.
• Follows and enforces allergy policies and protocols.
• Ensures guests receive proper order and are enjoying their meals.
• Takes proper action to identify any problems and provide resolution.
• Prepares checks and collects payment appropriately and accurately.
• Prepares dining and seating areas by cleaning and ensuring service areas are stocked.
• Removes tableware between courses and resets tables for next course.
• Clears tables, floors and windowsills after guests leave and resets them for next guests.
• Maintains side work throughout shift and vacuums/cleans restaurant as needed.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Point of Sales and Order Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be certified by the Vermont Department of Liquor Control (every 2 years) preferred. Opportunity to attend the seminar will be provided in some cases.

OTHER SKILLS & ABILITIES

Excellent customer service skills required. Must have the ability to multi-task and maintain focus/composure in a fast-paced environment.

OTHER QUALIFICATIONS

Must be available to work nights, weekends, holidays and fill in as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles.

The noise level in the work environment is usually loud.

RESORT CONDITIONS

This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.