Executive Director

          Executive Director

           Grand Village Assisted Living and Memory Care

Text "LLGVED" to 734-270-6616

POSITION SUMMARY

Responsible for managing overall community operations and leading by example with regard to customer service, employee relations and quality assurance while maintaining compliance with Leisure Living Management policies and applicable regulations. 

ESSENTIAL FUNCTIONS

Marketing

• Develop relationships with community-based referral sources
• Participate in local professional organizations
• Conduct community tours for prospective residents and families, vendors and referral sources
• Work with Director of Sales and Marketing to understand competitive pressures and to define a strategic marketing plan
• Host events for the greater community

Leadership

• Oversee and ensure each department is running efficiently and effectively
• Coordinate and participate in recruiting and training department leads
• Communicate goals and expectations with each department lead and hold them accountable
• Support department leads with employee communications
• Conduct performance evaluations of department leads and work with the home office team to provide additional training as needed
• Address and respond to complaints in a timely manner
• Ability to inspire staff through consistent leadership, supervision and coaching
• Promote positive relationships with residents, staff and visitors

Compliance

• Maintain compliance with State of Michigan licensing rules and Resident Rights
• Perform routine rounds at community to ensure compliance with LLM policies and safety standards and implement corrective actions as needed
• Develop relationship with licensing consultant and insurance providers and implement corrective actions as needed
• Conduct investigations and implement corrective actions as needed

Business Administration

• Manage annual budget in conjunction with department leads
• Monitor trends and prepare reports to meet ongoing requirements
• Coordinate resident admission process
• Conduct care conferences in conjunction with department leads to communicate resident status and changes as they occur
• Ensure all revenue is consistently captured and properly communicated
• Perform final review of payroll and payables

Perform any other duties as requested within the scope of responsibility and requirements of the job. May be required to assist at sister communities upon request.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Must work to demonstrate Leisure Living Management Values:

• Live and work each day with purpose
• Accept accountability and demonstrate responsibility
• Embrace lifelong learning
• Promote mutual respect
• Display transparency
• Appreciate diversity
• Practice forgiveness
• Be thankful

SKILLS AND ABILITIES

Education and Experience
Bachelor’s Degree with a minimum of 5 years’ experience in a supervisory capacity in an assisted living, independent living, hospital or long-term care facility is strongly preferred, or an equivalent combination of education and work experience.

Certificates and Licenses

Must have CPR/First Aid certification or obtain within thirty (30) days of hire.

Computer Skills

Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software.

Other Requirements

• Ability to multi-task, prioritize and work with minimal supervision
• Effective oral and written communication skills
• Professional telephone etiquette and customer service skills
• Superior communication and interpersonal skills
• Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community
• Developed organizational skills
• Ability to problem solve and demonstrate good judgement
• Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor
• Promote teamwork by working with coworkers in a positive and cooperative manner
• Ability to maintain a high level of confidentiality

PHYSICAL DEMANDS

• Stand – Frequently
• Walk – Frequently
• Sit – Frequently
• Reach outward – Occasionally
• Reach above shoulder – Occasionally
• Climb – N/A
• Squat or Kneel – Occasionally
• Bend – Occasionally
• Twist – Occasionally
  • Lift/Carry/Transfer
  • 10 lbs. or less – Occasionally
  • 11-20 lbs. – Occasionally
  • 21-50 lbs. – N/A
  • 51-100 lbs. – N/A
  • Over 100 lbs. – N/A
• Push/Pull
  • 10 lbs. or less – Occasionally
  • 11-20 lbs. – Occasionally
  • 21-50 lbs. – N/A
  • 51-100 lbs. – N/A
  • Over 100 lbs. – N/A

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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