Credit Analyst

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

The Credit Collections Analyst is responsible for collections of outstanding accounts receivable from the existing customer base, resolving customer billing problems and reducing accounts receivable delinquency. This position is high volume, fast paced, large portfolio and will report to the Residential Credit Supervisor. Duties include, but are not limited to: 

WHAT YOU'LL BE DOING: 

• Contact customer for payments both verbally and via email. 
• Provide timely follow-up on payment arrangements.
• Building internal and external customer relationships in a professional manner while keeping and improving customer relations.
• Reconcile and resolve billing issues that arise, applying good customer service in a timely manner
• Review and monitor assigned accounts and all applicable collection reports.
• Review and release orders throughout the day 
• Review and maintain customer credit limits
• Review and approve Commercial Job Sheets as needed
• Have knowledge of Mechanics Lien Laws, to include sending notices when applicable. 
• Remain in rollover phone system answering incoming calls
• Some travel involved

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

The Compensation range for this position is approximately $57,000k - $70,000k and will be based on the candidate’s qualification, experience, and education.

Qualifications

WHAT WE ARE LOOKING FOR: 

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Proficient in Microsoft Office and other productivity software systems, (Get Paid and SAP are a plus).
• Strong analytical, numeracy and research skills.
• Excellent communication skills.
• Solid negotiation and leadership skills.
• Excellent customer relations skills.

WHAT WE OFFER: 

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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Salary : $57,000 - $70,000