District Manager

THE ROLE: DISTRICT MANAGER (DC Maryland Boston)

District Managers oversee several retail bakeries, possibly in multiple regions. They help to drive employee loyalty, consumer love, and growth, and delivery the warm, fun and kind Levain Bakery experience to everyone who walks in the door. District Managers are a core member of our team and work cross-functionally with finance, marketing, human resources, as well as outside vendors. The District Manager for the East Coast market will oversee three of our bakeries on the East Coast (Georgetown, Bethesda, Boston) and can be based in any of those markets.

What you’ll do:

People & Development

• Model and embrace Levain’s culture of support for all staff, by giving every team member the proper tools and teaching them the appropriate skills to consistently achieve excellence
• Develop a cohesive team of General Managers and staff in the bakeries and inspire that team to work together towards achieving the common goals of operational success
  the business and bring our core values to life in the bakeries each and every day
• Facilitate appropriate daily coaching and one-on-ones with General Managers and team members to ensure clear communication and continued achievement of our operational goals
• Solicit opinions and input from management and team members, regarding all aspects of the operation, and be able to communicate that feedback to the executive team in real time
• Coach, mentor and develop the management team and key hourly team members to ensure long-term viability and success of each store and the company
• Continually assess the status of current management teams, developing action plans to address any issues and following through to ensure everything is resolved in a timely and thorough manner
• Always look at people from within for potential promotions and works with those individuals to motivate and promote development and succession
  

Recruiting & Hiring

• Monitor and ensure that appropriate staffing levels are established and maintained and remain aware of any changes which may impact staffing needs
• Partner with People Team to recruit and hire high-quality salaried and hourly team members
• Partner with the Training Team to ensure that each new employee receives appropriate training

Customer Service

• Constantly view the bakery from the customer’s perspective and challenge key leaders to always do the same
• Ensure the management team and team members are continually focused on giving amazing service every single time, with zero tolerance for poor service
  
• Ensure all online review platforms (Yelp, TripAdvisor etc.) ratings remain best in class

Quality of Operations

• Ensure that each store in its region is operating at or above standards
• Possess attention for detail in all areas of each operation
• Instill in each store’s management team an expectation to maintain high standards in all areas of safety, cleanliness, hospitality, execution, food and coffee production and sanitation

Quality Assurance, Sanitation & DOH

• Work closely with stores management teams to ensure quality in all aspects of the stores
• Ensure that a safe and clean environment is the norm and all products and equipment are being handled properly
• Maintain DOH standards at all time and perform a timely review, establish action plans and follow-up as needed

Sales and Profit

• Demonstrate a strong and tactical performance in managing the financial health of the bakeries
• Work with the management teams in each region to increase guest counts, daily sales, operational profitability and help cultivate a loyal local customer base
• Remain focused on the importance of making decisions with the best interest of the customers, employees and the investors in mind, with a focus on long-term results
• Possess knowledge of actual trends in sales, check averages, menu mix and demand by dayparts in real time
• Ensure that each store meets and exceeds budgeted financial goals

Other responsibilities:

• Work with the General Managers to develop each store’s annual budget
• Understand annual sales profiles, and plan and forecast to maximize sales
• Monitor and maintain all cost control centers; further development of cost savings programs and strong follow through on all systems.
• Monitor trends in all areas from sales, costs, cover counts, etc. and proactively report on such trends and variances
• Analyze monthly Profit and Loss statements and use them to develop, implement and follow through on accurate plans
• Ensure keen oversight for all aspects of purchasing, storage and inventory within each store
• Work with all key stakeholders, develop and manage a set of relevant KPIs (SSS, Gross Profit, Yelp scores, etc.)
  

What we’re looking for:

• Minimum three to five years multi-unit management experience (management in a food or retail establishment preferred).
• Demonstrated ability to effectively lead, communicate and train and work independently
• Adaptability and flexibility; you recognize that in the food industry, anything can and will happen and you’re able to calmly troubleshoot issues
• Effective problem-solving and decision-making abilities
• Proven track record of leading through complex employee relations situations. Has an ability to navigate each situation with empathy, care, and accountability
• Collaborative spirit and commitment to Levain’s core values; you’re a team player and willing to lend a hand or elevate those around You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!
• Ability to work nights and weekends, and travel as needed
• Abilities
  • Lift/push 10-50 pounds, including overhead
  • Walk/stand on your feet for a 10-hour shift (excluding ½ hour break); walk up and down stairs in select locations
  • Work an average of 50 hours weekly
  • Read and communicate in English, including on the phone and in writing
  • Utilize basic computer skills (Email, Microsoft Word)

Compensation:

• $120,000-$150,000 plus 20% bonus potential

 Benefits: 

• Health, Vision, Dental Insurance 
• Employer-funded Healthcare Reimbursement Account, 14 Weeks Fully Paid Parental Leave
• Four Weeks of Paid Time Off  Quarterly Recharge Days Recharge Week
• 401K with 3.5% Company Match
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• Cookies, of course!

Salary : $120,000 - $150,000