What are the responsibilities and job description for the Customer Service Team Lead position at LexiCode?
About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring:
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
- Leading by example to demonstrate flexibility in satisfying customer demands which include reprographic services, shipping and receiving.
- Ensure each team member provides the highest level of prompt and friendly customer service
- Capacity to handle a heavy volume of print production and tax processing
- Supervising the tax processing team, maintain quality control and work schedule flexibility
- Availability for overtime, including weekends, during busy seasons to support important deadlines
- Provide backfill as needed
- Participate in cross-training
- Monitor and ensure well-maintained tidiness in office workstations, break areas, and other office space
- Maintain all logs and reporting documentation in a timely manner
- Ensure inventory of office supplies is up to date and replenished with adequate quantities in a timely manner
- Receiving package deliveries and preparing outgoing package shipments
- Receiving material shipments and re-stocking, ensuring the storage spaces are maintained
- Lifting heavy boxes, files, or paper when needed
- Take directions from supervisor or site manager
QUALIFICATIONS:
2 years of customer service experience
REQUIREMENTS
Appropriate leadership skills and aptitude to lead others
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
