IT Help Desk

Description: The Company:

Leyton is a global consultancy firm dedicated to helping companies of all sizes improve their business performance with innovation funding through underutilized tax strategies and incentives. Founded in 1997, we have grown to over 2000 employees in 13 countries, with US offices in Boston and San Francisco. Having a newer US presence gives us the feel of a startup with the financial stability of a larger company.

We offer real career opportunities in a fast-growing, friendly firm with a dynamic and ambitious team. With diverse groups from sales to scientists, there is plenty to learn and collaborate on - ideal for those who are intellectually curious. Our compensation package is competitive and you will be rewarded on the basis of your personal performance, as well as on the basis of the company's overall achievements. For the right candidate, the extensive growth plans for the US offer the opportunity to progress quickly.

Function of the role:

This role will be responsible for delivering local IT services in the Boston office in close partnership with our IT group team based in Paris.
They will ensure the full satisfaction of the end users in combination with IT group requirements and policy. Additionally they will provide direct support to local users, acting as level 1 and 2 support in the resolution of routine queries relating to hardware and software applications.
Beyond these activities they will look for opportunities to streamline processes and, where possible, put forward suggestions for improving end user experience and minimizing lead times for deployment of IT. They will build and manage relationships with local vendors as well as Leyton's outsourced IT support provider, ensuring standards are met on timeliness and quality of service.
A ‘customer first' approach is essential to the role, combined with strong stakeholder management skills and an ability to prioritize competing requirements effectively whilst maintaining effective communication. A keen eye for improving processes and implementing best practice in IT operations is essential to continued success and growth.

Perks and Benefits

Leyton offers a comprehensive benefits package including health, vision, dental, healthcare FSA, HRA, 401K, pre-tax transit and parking plans, PTO, and observed holidays. With a culture built on collaborative teamwork, respect and honesty, energy and can-do attitudes, dynamic innovation and excellence, Leyton fosters a supportive and empowering environment.

Main Responsibilities will include:
Level 1-2 support management (Incidents resolution and laptop setup, production support)
New hire IT setup and induction
This role is located in Boston, MA. and will be in office 2-4 days a week depending on business needs, with Tuesdays and Wednesdays required.
Active directory administration
Asset management (hardware, software, service agreements)
Provide support for new releases and deployments
Perform incident analysis and take actions

Requirements: Desired experience and skills:
Bachelor's Degree in Computer Science or related field or experience in a similar role
2 – 4 years of experience in a relevant role, providing IT support in a fast-paced multisite environment
IT Project Management/Coordination experience
Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style
Highly organized and articulate with strong communication skills
Demonstrable experience working to tight deadlines and balancing competing demands from senior stakeholders
Windows 10 knowledge
MS Office Application Suite
Endpoint management (antivirus, remote management, backups)
Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)
Strong written communication skills with the ability to document accurately and thoroughly
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Equal Employment Opportunity Policy Leyton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PM22

PI212915157