What are the responsibilities and job description for the Director, Center Operations position at LFB?
Essential Job Responsibilities and Duties
Requirements
- Manage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets
- Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees
- Emphasize the importance of safety training and working safely; routinely monitors employees, and ensures work practices are performed safely
- Recruit donors by promoting the center’s operations within the community; plans and implements special incentive programs to recruit and retain donors
- Maintain a clean and efficient work environment; ensure sufficient operating supplies are available as needed. May conduct routine internal procedures and documentation audits
- Monitor all marketing and advertising to ensure effectively executing programs for desired results
- Ensure collected products and samples are stored and maintained under established regulations and standard operating procedures
- Maintain confidentiality of all employee, donor, and center information
- Work collaboratively with employees, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively
- Provide timely feedback on performance and initiates disciplinary action when necessary
- Conduct and facilitate performance evaluations for center staff
- Direct and monitor the performance of outside vendors
- Ensure equipment is maintained, validated, and available to achieve maximum donor flow
- Ensure plasma shipments are ready for pick up at the scheduled time and date
- Ensure responsible staff members are on call for freezer response 24 hours per day, seven days per week
- Develop a mechanism for feedback from donors regarding customer service
- Ensure center internal audits are executed on a routine basis and that corrective actions are completed in the allotted timeframe
- Maintain an open line of communication with Management
- Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
- Ability to accept performance feedback in a professional manner
- Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
- Other duties as assigned
- High school diploma or equivalent required; Bachelor’s Degree preferred
- Minimum of three (3) years in a regulated industry and six (6) months managerial experience or;
- Associate’s Degree in Science or Business Management with six (6) months managerial experience
Requirements
- Strong verbal and written communication skills
- Must have above average problem-solving and decision-making abilities
- Proficiency with computers
- Must have explicit attention to detail
- Must have excellent analytical skills, organization skills, and follow-up
- Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
- Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
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