Front Desk Representative

Job Title: Front Desk Representative

Location: James Island, SC

Reports to: Practice Manager

Front Desk Responsibilities:

This list may not include all of the duties assigned and may be updated intermittently to accommodate miscellaneous duties as assigned.

• Recognize and register patients.
• Verify current informational status.
• Collect co-pays and account balances.
• Check all insurance for accuracy, make necessary phone calls.
• Direct all calls to appropriate parties.
• Confirm next day appointments.
• Inform proper parties of all incoming fax messages.
• Send out follow-up reminder notices.
• Knowledge of medical terminology.
• Explain office policies to patients as needed.
• Maintain a clean or orderly reception/waiting room and work area.
• Reconcile daily activity report, balance day sheet.
• Follow HIPAA regulations, OSHA rules and regulations.
• Maintain strictest confidentiality.

Qualifications:

• Demonstrated ability to work independently and as a team player.
• Tactfulness.
• Demonstrate willingness to adapt to change.
• Pleasant phone manner and voice.
• Must be a self-starter and dependable.
• Able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• Customer service experience.
• High school diploma or equivalent.
• Word processing, data entry, telephone and computer experience
• Efficient and organized; able to handle multiple tasks in a fast-pace environment
• Excellent grammar, spelling, and punctuation
• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Computer savvy

Skills:

• Able to speak/write English clearly and make self understood.
• Good verbal and written communication skills.
• Correct grammar, spelling skills, and legible writing.
• Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone system.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Tactfulness/soft spoken.
• Demonstrate willing to adapt to change.
• Be able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• Operate a telephone system.
• Correctable vision and hearing within normal range.
• Knowledge of HIPAA, COMPLIANCE, OSHA.

• Efficient and organized; able to handle multiple tasks in a fast-pace environment
• Excellent grammar, spelling, and punctuation

• Exceptional customer service and phone etiquette

• Ability to maintain effective and organized systems to ensure timely patient flow
• Computer savvy

Education and Experience:

• 1 year of experience in medical field (preferred)

Please apply online. We are not accepting calls for this position.

Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location