Helpdesk/SysAdmin

Company Description:

Liberty Mountain is a growing full-line distributor of products designed for backpacking, camping, rock climbing, ice climbing, mountaineering, and other outdoor recreation. Liberty Mountain prides itself in supplying the industry with new innovative equipment through dedication, hard work, integrity, quality, and great customer service. Our motto is “Everything for the Outdoors.” The company has been in business for over 50 years and is currently offering service to thousands of customers worldwide.

Job Description:

Liberty Mountain is looking for a part Sysadmin/mostly Help Desk Technician who can help employees with issues on their individual systems, as well as troubleshoot companywide issues. Experience with Microsoft Windows OS is required, Mac experience is a plus, and knowledge in any capacity dealing with Microsoft Server 2012 – 2019 will be an advantage. A basic understanding is expected but we will train you on systems in our environment as well as encourage other types of learning that will help Liberty Mountain succeed as a company. The opportunity for growth is immense for a person that is motivated to learn more about a variety of systems, broaden their help desk scope, IT infrastructure, and project management in a rapidly growing environment.

Responsibilities:

• Diagnose printing, email, MS Office suite, software, and hardware problems and quickly resolve day to day tech issues as expected in a corporate IT environment.

• Prioritize troubleshooting tickets within Help Desk Software in order of importance

• Making sure devices, endpoints, and servers stay up to date with the latest patches and security updates.

• Communicate work accomplished to the team and escalate any issues that cannot be quickly resolved individually.

• Basic knowledge of how to troubleshoot network issues and other types of tech emergencies that come up to help avoid downtime when possible.

• Must be good at and willing to provide documentation for work done while being proactive in creating SOP’s when necessary

Qualifications:

• A good understanding of Active Directory: creating users, resetting passwords, and assigning licenses in O365.

• Basic ability to manage DNS/DCHP in a corporate environment is a plus.

• Willing to work on-site since we do have an office as well as large warehouses that require in-person IT coverage available during business hours.

• Must be technically proficient and willing to work with the team, as well as other teams in a collaborative environment.

• At least one to two years of help desk and/or sysadmin experience, or a combination of relevant education and experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sandy, UT 84070: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location