Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.
Accountabilities
This position reports to the Director of Operations. The Manager of Operations plans, organizes, coordinates and manages the daily operational activities, within an assigned functional area, for the natural gas distribution system within one or more communities. Functional areas for this job can include one or more of the following: service, leak survey, corrosion, measurement, instrumentation and controls, construction/maintenance and/or meter reading.
This job will be responsible for the following areas: Chillicothe, MO which is part of Liberty Central Division. The successful candidate can live in any of these three areas.
Job Responsibilities:
- Develop, implement, and revise processes and documentation to promote streamlined, efficient services, records of accountability and workflow of all activities surround the facilities.
- Facilitate regular team meetings to problem solve issues, to inform on company performance and create proactive practices.
- Develop, schedule and conduct regular supervisor meetings with each team member.
- Create facility schedule, ensuring that all operational hours are covered at all times.
- Develops and monitors functional area budgets to ensure efficient utilization of resources.
- Lead, motivate, challenge and mentor staff within the facilities
- Review staff requirements ongoing to ensure that sufficient trained resources are available and proactively identify the need to add to the staffing complement.
- Involved in pro-active, regular communication and interaction with member of the management team. This includes being a leader to change, to develop, implement and manage projects and initiative to successful completion.
- Lead the performance review process for all staff.
- Ensure new employees receive appropriate orientation to the company as per company policies and procedures and supporting documentation is filed with HR.
- Approve employee timesheets and time worked within payroll deadlines.
- Promotes a positive company image by participating in local civic and professional organizations. May represent Company to regulatory authorities, public official, customers and the general public involving company matters.
- Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth.
- Initiates and supervises service and/or construction orders for new main construction, main replacements, and large volume meter sets.
- Schedules, monitors and conduct quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety. Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity.
- Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained. Coordinates activities with regard to emergencies, outages, and pressure problems.
- Team Manager—Directs team; determines team structure and roles of members.
- Responsible for approx. 10 employees.
- Modify, adapt or enhance quality or value in existing methods; make better as part of day-to-day activities.
- Issues are truly multi-dimensional requiring end-to-end solutions with direct impact on all three dimensions—Operational, Financial and Human Resources
Education and Experience
- Organization Generalist/Functional Specialist - Broad management experience across several functional areas or businesses, or concentrated knowledge of a particular discipline; considered the organization's expert within a particular discipline
- Bachelor’s degree in Business Administration or a related field a plus; High school diploma or GED required.
- 1-3 years of experience
- Proven management skills – ability to provide direction, support and constructive feedback to a variety of staff as well as dealing with the operational issues of coordinating diverse business functions.
- Natural gas utility experience preferred.
- Demonstrated customer service skills.
- Valid Driver’s license with the flexibility to travel to other office locations if needed
- The ability to perform analysis involving ratios, percentages and simple statistical methods and/or make calculations to reconcile financial statements and accounts.
- Intermediate level computer skills with a proficiency with Microsoft Word, Outlook and Excel
Working Environment:
- Exposure to poor weather: Occasionally
- Driving or travel: Up to 25%
- Exposure people who are tense, emotionally unstable or unpredictable: Occasionally
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What we offer
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Free parking, including free electrical charging
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.