Sales Support Associate

An empty treadmill isn’t compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.

Inspire. Innovate. Make an impact and join our team!

The primary responsibility of the Customer Operations Associate is to serve the needs and fulfill the expectations of Life Fitness customers. The Customer Operations Associate will be the main point of contact for the customer from the acceptance of an order through its successful delivery and installation. They will manage all aspects of the order to ensure that the customer receives the right products, at the right location, at the right time, and is satisfied with the experience of using Life Fitness as a vendor for fitness equipment.

PRIMARY RESPONSIBILITIES:

• Enters, schedules, and makes available to ship all sales orders for their respective customers accurately and timely

• Verifies sales order correctness and completeness with the customer prior to entering order

• Makes order modifications in response to changing customer needs

• Notifies inside and outside sales team of any order modifications that the customer is making

• Coordinates and manages all orders for their respective customers to assure all credit and leasing issues are resolved in a timely fashion and are complete before the scheduled ship dates of orders

• Builds relationships and assumes the lead contact role with the customer; resolves any issues that may impede prompt delivery and successful installation of customer orders

• Notifies customer and sales force of issues that may prevent the customer from being fully satisfied; works to resolve these issues in a timely fashion

• Maintains accurate records of all communication with customers and sales reps

• Maintains order attachments and notes in the system to ensure that reports are accurate and meet supervisory review based upon departmental standards

• Keeps abreast of current production schedules, product changes, and new product instructions as they relate to existing and new customer orders

• Participates in the development of procedures for the Customer Operations function

• Attends meetings and provides status of orders as required

Requirements:

• Education: Associates degree required, Bachelor’s degree preferred

• 1-3 year in customer service, order management, sales support, or related function

Want to take the next step in your career?

Life Fitness takes pride in our talented employees and believe in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits and unleash your potential.

If you feel the open position you see is right for you, we invite you to apply.