What are the responsibilities and job description for the Spa Leader position at Life Time?
Position Summary
The Lead-Spa will be the example to all other technicians by providing best in class services, providing outstanding leadership and exceptional customer interactions.
The Lead-Spa will mentor and coach the LifeSpa team within their club to help drive financially successful team members as well as assist the General Manager in ensuring the department meets it overall financial targets.
Job Duties/Responsibilities
Provides uncompromising technical services within Life Time’s offerings, providing clients expertise in helping them look and feel amazing. Promotes self to build business with club interaction and social media.
Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience, providing support for any escalated member issues.
Serves as a positive role model to all team members to create a happy work environment
Leads and mentors spa team, providing daily supervision, providing performance feedback, handling team member scheduling, timekeeping and pay issues and ensuring the team is aware of company policies, protocols, and expectations
Works with the General Manager to scout and interview new team members, managing the onboarding process for new performers.
Places and receives orders and completes weekly inventory cycle counts
Drives service and retail awareness through LifeSpa designed promotions and events
Position Requirements
High School graduate or equivalent
Ability to stand for prolonged periods of time
Ability to perform minor lifting
5 or more years of technical experience
Has strong professional presentation, technical ability and relationship building
Appropriate State/County/City Licenses
Preferred Qualifications
1 to 2 years of Salon/Spa Leadership experience
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
