What are the responsibilities and job description for the Boulder Ponds- Resident Service Specialist position at Lifespark?
We are seeking: Resident Service Specialist
Location: Boulder Ponds Senior Living - Lake Elmo, MN
Schedule: Full Time
Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on changing the age-old story.
Our Lifespark culture has created not only an award-winning workplace — earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare — but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark’s full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let’s get you hired.
We are growing our team at Boulder Ponds Senior Living and invite Resident Service Specialist who are wishing to spark lives and become a part of a top-notch senior care community to apply.
Lifespark Benefits include:
- Annual reviews/raises
- Experience based wage placement
- Paid time off, extended sick time, paid holidays
- Medical, dental, vision benefits
- Supplemental benefits for PT
- 401K or 403(b)
- Referral bonuses
- Tuition reimbursement and nursing loan forgiveness
- Flexible scheduling
- Career path to other positions within our growing company!
Responsibilities:
Picture yourself building relationships, participating in grip game challenges and forklift racing, and leaving work knowing you inspired someone to think beyond ‘normal aging,’ and instead age magnificently. It’s what our Resident Service Specialists do. And when they leave work, they look forward to coming back – just ask them!
Are you compassionate towards others? Are you passionate about enriching the lives of others? If so, we want you to join our team and help seniors Age Magnificently! Our Resident Service Specialists become family and impact the lives of our residents who live in a Lifespark Senior Living Community. Our Resident Service Specialist is the first person Lifespark residents, families, and external providers engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, you will gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs. Establishing long-term and trusting relationships with residents and external providers is paramount. Demonstrating deep knowledge of all Lifespark services lines is required to ensure the resident receives the right services as quickly as possible. Processing these inquiries and converting them accordingly requires the following: working across departments to ensure resident payment can be accepted, gathering necessary medical paperwork, following up with physicians, hospitals, TCU’s, and ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.
Preferred Qualifications:
- Minimum of 1-2 years of experience in healthcare preferred
- Experience with referral and/or intake preferred
- Proficiency with medical terminology
- Knowledge of market landscape, community resources, payer sources
- Strong phone skills, Customer Service Focus, Sales awareness
- Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer
It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.
HUC, CMA, skilled nursing, resident services, intake
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