Operations Director

At LifeStance Health, we strive to help individuals, families, and communities with their behavioral health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health.  Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our corporate team! LIFESTANCE OVERVIEW  LifeStance Health is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.  Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.   Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.   Our Values:   Delivering Compassion - We care for people unconditionally and act with empathy always.   Building Relationships - We are collaborative, building enduring relationships to achieve more together.   Celebrating Difference - We respect the diversity of every individual’s lived experiences.  Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.  Learn more at www.lifestance.com.   ROLE OVERVIEW   The Director of Operations serves as a key role in LifeStance’s operational team and is accountable for the day-to-day operations of a designated region, including existing platforms and newly acquired businesses, as well as analyzing and reporting regional financial performance.  The individual will provide oversight of operational support, which requires excellent presentation skills and flexibility in working on cross functional Health System teams and an ability to respond rapidly to concerns or questions driving key performance factors. The director will examine and redefine methodology, and documentation, to standardize processes needed to provide high satisfaction of quality deliverables in a timely and cost-efficient framework.  RESPONSIBILITIES  ·         Responsible for supporting a platform of practices and managing field employees and supported practices  ·         Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings  ·         Responsible for developing a high level of excellence with the administrative and operations staff of supported practices  ·         Drive a strong culture and environment that will support and enable all team members to be successful.  Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities  ·         Work with team members to ensure that patients of supported practices are highly satisfied with their experiences  ·         Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs   ·         Regional Revenue cycle management  ·         Coordinate monthly meetings and ongoing training for staff   ·         Troubleshoot and triage potential issues to identify root cause  ·         Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience  ·         Other duties as assigned    SKILLS & EXPERIENCE  ·         Bachelor’s degree  ·         7 years of operational management within a healthcare setting   ·         Knowledge and experience with clinical operations  ·         Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc.  ·         Ability to learn new technology while gaining proficiency in several EMR/EHRs;gain proficiency in new technologies. From cloud everything, non-Microsoft work environment to implementations using FHIR & API  ·         Exceptional client engagement   ·         Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements  ·         Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture  ·         LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis  of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status  About LifeStance Health  LifeStance is a national provider of behavioral healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 450 clinics nationwide and through its digital health telemedicine offering. At LifeStance, patient care is paramount – the driving force in everything we do. LifeStance is committed to state-of-the-art clinical excellence, to partnership and collaboration with other treating health care providers to ensure continuity of care, to utilization of data to individually tailor services for continual improvement in outcomes, and to empowering patients to make informed choices and help them achieve their goals. This is offered in a compassionate and safe environment that provides education, support, and best practices in integrated care.  LifeStance employs 4,000 psychiatrists, psychologists, nurse practitioners, and licensed therapists to provide comprehensive mental health treatment services for patients of all ages. Every LifeStance team member is dedicated to providing the utmost in compassionate care and treatment to serve the specific needs and concerns of each individual patient. To learn more, please visit www.LifeStance.com.  LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.