Lead Server

The Lead Server is responsible for overseeing the meal service to residents, families and guests. Ensures quality customer service is provided by designated community staff that will include Servers, Care Partners, Medications Aides (CMAs, QMAPs) and other assigned staff. Provides the highest quality prompt service to all residents tables, helping to ensure professional presentation. In addition will ensure that the meal service areas are maintained and cleaned on a per shift basis, including all company vehicles used in service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures adequate daily staffing on shift by communicating with community leadership; primarily the Culinary Services Coordinator, Health Services Director and Executive Director or other assigned community leadership.
• Assists Culinary Services Coordinator with training that encourages team performance, instructs them on technical issues and policies and procedures.
• Attends staff meetings as required by Culinary Services Coordinator and/or Executive Director.
• Ensures resident, family and guest feedback is directed to the community leadership.
• Ensures that all server pre-service and post-service side work is successfully completed, this will be accomplished by providing delegation to assigned staff, including themselves.
• Will assign sections and tables to ensure all residents and guests are served in a timely manner.
• Oversees the cleaning and preparation of the dining room and tables ensuring they are set in restaurant style dining appearance. Sets tables and ensures condiments are filled and available.
• Maintains other service areas such as hydration stations, beverage stations and bistro areas per community policies and procedures.
• Ensures drink station and/or salad bar are set according to department policies and procedures.
• Takes orders for meals and ensures other assigned staff take orders from residents using excellent customer service skills.
• Ensures drinks are filled according to residents / guests requests and are kept filled as needed.
• Serves and oversees the service of residents and guests to ensure their choices are met.
• Tracks residents attendance at meals and coordinates with care staff to ensure all residents have been provided the choice of coming for the meal. In addition, track all guest meals to ensure they are accounted for to ensure they can be billed or charged.
• Manage and ensure all guest reservations are accounted and prepared for. If necessary, make sure the Private Dining Room is cleaned and set for any reservations that have requested it.
• As requested by Executive Director or Culinary Services Coordinator set up, run and cleanup for special events at the community.
• Ensures tables, chairs, floors, equipment, dishes and kitchen are cleaned following community's policies and procedures.
• Ensures that all cleaning checklists and cleaning responsibilities are completed per community policies and procedures.
• Ensures all room trays are set up and delivered as needed.
• Stocks supplies.
• Report equipment safety issues to the Culinary Services Coordinator.
• Maintains confidentiality of residents personal information in and out of the community and protects and supports residents rights.
• Maintains a professional appearance by wearing clean, pressed required uniform and a demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Prepares and serves food at satellite LifeStream communities.
• Ensures sourcing and transporting of Servers to and from satellite LifeStream communities.
• Transports food and equipment to and from satellite LifeStream communities.
• Ensures food remains fresh and is served at the correct temperature through mobile cooking stations.
• Inspects and assists with mobile set up, as well as assists with any issues that arise during the meal service and helps with clean up.
• Observes and enforces food safety regulations during and after transport to satellite LifeStream communities.
• Performs all other duties as assigned or required.

Managerial Breadth/Scope of Job

Provides supervision of Culinary Serving Staff, Care Partners, Medications Aides (CMAs, QMAPs) and or other staff who are assigned to work in the community dining room or other community meal service areas under the leadership of the Culinary Services Coordinator.

Knowledge/Skills/Abilities

• Interpersonal skills to communicate with residents and staff.
• Must show compassion and genuinely care for the elderly.
• Must be knowledgeable of the location of the MSDS sheets on hazardous materials and able to understand the guidelines.
• Must be able to work independently and as a team to prioritize workload as emergencies arise.
• Must have appropriate health certifications as required by local, state and federal health departments.
• Ability to work in stressful situations with residents, families, visitors, and other staff.
• Must have excellent organizational, motivational and leadership skills.
• Must be able to work independently without direct supervision by following all community policies and procedures and guidelines using good judgment and common sense.
• Must maintain a positive, pleasant manner at all times realizing that work environment can be stressful and demanding.
• Must be able to manage stress in a constructive manner seeking assistance of Culinary Services Coordinator, Health Services Director and/or Executive Director as needed.
• Must be fluent in English in order to communicate effectively with staff and residents.
• Must maintain a current drivers license and comply with all requirements of Bethesda'sAuto Policy.
• Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities Mission Statement.

Education/Experience

Education: High school diploma or equivalent preferred. ServSafe Certification preferred.

Experience: Position requires experience with food production and service, sanitation and safety as well as previous supervisory experience.

Working Environment/Physical Requirements

This position requires loading and unloading of up to 50 pounds at a time, and driver/delivery duties as assigned on LifeStream campuses and to other LifeStream campuses.