UC Network Controller

Job Type

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  Conduct network and telecommunications system incident investigation.
• Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Enterprise Voice over Internet Protocol (EVoIP), Enterprise Classified VoIP (ECVoIP), Voice over Secure IP (VoSIP), DoD Enterprise Classified Travel Kit (DECTK), Voice Internet Service Provider (VISP), Global Video Services (GVS), as well as the Defense Switched Network (DSN), and Meet-Me conferencing systems.
• Configure, test, troubleshoot, repair, and maintain network devices, phone systems, including phone units, voicemail, switches, infrastructure, call manager systems, Video Teleconference (VTC) systems video recording/viewing/distribution systems, and related telecommunications trunk circuits.
• Identify and document network errors and solutions.
• Analyze network and telecommunications alarms and identify potential issues/solutions.
• Identify and recommend solutions for smooth continuing operation of the DISN network as capacity needs change.
• Speak with customers of varying ranks/positions throughout the DoD and partners on a daily basis.

• High School Diploma and 3 yrs of relevant technical experience; Associates and Bachelor’s degree preferred.

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  Expertise in one or more of the following: SIP, VoIP, TDM telephone switches, Video Conferencing (VTC) systems
• Requires competency in one or more of the following devices/vendors: CISCO, Avaya, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints, or Juniper.
• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
• General understanding of network topologies, both transport and IP.
• Ability to participate in a 24/7 shift work environment, to include working nights and weekends.
• Due to the nature of the work and contract requirements, US Citizenship is required.

• Knowledge in one or more of the following: Router, Switch, SBC, Video Gatekeeper, and Crypto operation/configuration
• Understanding of Session Initiated Protocol (SIP) messaging
• Technical Control Facility experience.
• Remedy GTMS/ITSM (ServiceNow) experience is a plus.
• Network , CCNA, JNCIA, and similar/relevant certifications are also desirable.
• Customer service experience.

• 
  Must hold Current DoD-8570 IAT Level 2 baseline certification (Security CE, or equivalent) prior to start date.
• Must have an active, in-scope US Top Secret Government issued security clearance.

• DoD Top Secret clearance
• Must be a U.S. Citizen