Apprentice Optician

Opticial Admin – Part Time

Lilac Family Eye Care is a one-doctor optometry practice seeking a part time Opticial Assistant for our Liberty Lake, Washington location. We are a professional practice, with a strong focus on a positive experience for both patients and staff. Teamwork, collaboration, and doing right by our patients are our top priorities.

The ideal candidate will be someone with optical experience who is able to multitask and is detail-oriented. We will train the right individual. Initial days will be Tuesday, Wednesday, and Friday 9:00 am to 6:00 pm. Top pay for the right individual, and will depend on level of experience.

Responsibilities include:

· Delivering a “WOW” experience to each and every patient

· Collecting and inputting patient demographic and insurance info into our electronic records software

· Maintaining frames inventory

· Verify quality of finished frames, and insure that they meet specifications

· Prepare patient invoices and collect payment

· Assist in answering the phone, addressing patient questions, scheduling appointments, and triaging patients and taking messages for the doctor as needed

· Work closely with frame and lens reps, and our labs to insure quality and timely product delivery

· Assist the doctor and other staff with insurance benefits verification

· Input glasses orders into EHR records system and into lab portals for processing

Backing up our optician in:

- educating and assisting patients in selecting glasses frames and lenses, as well as add-on’s recommended by the doctor

· Make additional recommendations to suit patient’s needs and lifestyle

· Taking glasses-related measurements

· Troubleshooting glasses and Rx checks

· Adjusting and repairing glasses

· Educate patients on glasses care, and/or contact lens care

· Instruct new contact lens patients on insertion and removal techniques as directed by the doctor

· Other duties as assigned

Required Experience:

· Minimum 2 years’ experience in customer service or admin assistant

· Must be a friendly and outgoing person

· Must be detail oriented

· Must have a stable work history

· High school or equivalent education

Preferred but not required:

· Proficiency with Revolution EHR

· Familiarity with VSP vision plan

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
We are a healthcare facility. Effective 4/03/2023, in accordance with the Washington State Department of Health, masks will be optional for both employees and patients. Frames and equipment are sanitized between each use.

Ability to commute/relocate:

• Liberty Lake, WA 99019: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Office Administration: 2 years (Preferred)

Work Location: In person