Community Director

The Community Director is fully accountable for all day-to-day operations of our small property of #142 Units and managing a staff of up to 4 Full-Time Employees (FTEs). Responsibilities include overseeing and enhancing the value of the property’s asset. Will supervise all on-site staff. The Property Manager assists in the preparation of the annual budget, reporting and financial performance of the property in coordination and conjunction with the Owner's goals.

Job Duties:

• Review and negotiate all service contracts and supervise on-site staff and outside vendors.
• Oversee construction and tenant improvements.
• Show and rent commercial and residential properties to maintain minimum vacancies/
• Maintain an accurate rent roll on each property.
• Manage lease processes.
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.
• Prepare and maintain appropriate tenant lease files, records, correspondence, and file notes.
• Handle all incoming calls for service or maintenance. All complaints to be resolved within twenty-four (24) hours
• Establish Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
• Prepare Annual Operating Budgets and Operating Plan for each property.
• Recommend and Implement Capital Improvement Programs where required.
• Manage projects and cost accounting.
• Prepare monthly variance reports and narratives for owners.
• Sort, code and ensure accuracy and compliance with contracts of all property related invoices.
• Maintain all electronic and hard copy project files.
• Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
• Follow up after work is performed for tenant to ensure quality and tenant satisfaction.
• Follow up with tenants who are still delinquent after Property/Office Administrator has attempted to collect rent. Initiate and follow through with legal action if required.
• Dispatch appropriate personnel or vendor to answer maintenance or service request and notify tenant of response time.
• Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Enforces occupancy policies and procedures by confronting violators.
• Prepare memos, email, and maintain files, prepare expense reports and other administrative forms, copying, and arranging for courier services, overnight deliveries, and travel.
• Maintain office clerical, filing and record keeping systems.
• Preparation of transaction related documents.
• Maintain contact and other databases for company.
• Maintain adequate inventory of all office supplies and contact all vendors when maintenance is required on general office equipment.
• Coordinate regular inventories of all business property.
• Coordinate and schedule appointments, on-site & off-site meetings, and conference calls.
• Collect and organize all property information in a format for quick reference.
• Manage new property acquisitions/sale in coordination with title companies.
• Prepares reports by collecting, analyzing, and summarizing data and trends.

Skills/Qualifications:

• To perform this job successfully, the individual must have a working knowledge of all areas in property management, including, but not limited to, leasing, tenant relations and contracts.
• The position will require attention to detail, excellent technical skills, ability to multi-task, and a solid foundation/understanding of finance, scheduling, estimating, budgeting, quality control, selling to customer needs, prospecting skills, negotiations, and contracts.

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc..
• Positive influencing, interpersonal and communication skills are essential as a leader and mentor to your team.

Experience

Required

• 2-3 years: Apartment Management Experience

Education

Required

• High School/GED or better in Other

Licenses & Certifications

Required

• Valid Driver’s License

Skills Required

• Property Management Software (i.e Yardi, Appfolio, On-site, etc)
• Microsoft Suite
• Google Drive
• Adobe Acrobat
• Internet Use
• Basic Computer Skills
• Customer Service
• Leadership

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Santa Rosa, CA 95403: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Property management: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location