Medical Clinic Supervisor FT

JOB TITLE: Clinic Supervisor

EMPLOYER:  Limitless Male Medical

REPORTS TO: Operations Managers

SUMMARY: The Clinic Supervisor is responsible for clinic operations to improve staff efficiency, increase clinical and professional revenues, and improve the patient experience.  Provide direct day to day supervision and support to all positions within home clinic location. Will support operational needs from the Operations Manager and Director of Operations.  This role requires a candidate to also have a medical background such as Medical Assistant, LPN, or RN, to also be able to assist in clinic operations. 

DUTIES AND RESPONSIBILITIES:

• Work to safely increase clinic productivity, volume, and profitability throughout the location.
• Ability to work with all computer programs such as an EMR, CRM, Lab Companies, and Payroll and HR System.
• Use daily experiences within the clinic to communicate with the Operations Manager and Marketing team to develop and facilitate new ways to increase patient flow and retention.
• Acts as a liaison between the employees within the clinic and the corporate team on issues or items needing to be addressed. Will work closely with the HR department to continually improve the employee experience as well as hold others accountable to all HR policies.
• Responsible for ensuring the maintenance, security, and confidentiality of all patient information, records, and data within the clinic.
• Will manage numerous employees and communicate regularly.
• Will provide ongoing documentation of all areas of business requiring reporting.
• Onsite training and development of all new and existing employees.
• Will act as a working manager and perform all basic duties of default position in addition to any supervisory duties.
• Will cross train to learn all other positions within the clinic and how they support the operations of the clinic.
• Must be a professional leader who drives a positive culture and a patient first mentality as well as champions the Limitless brand.
• Will serve as safety coordinator to ensure safe practices are happening throughout the clinic.
• Oversee and meet daily cleaning guidelines within the clinic to provide a better employee and patient experience.
• Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This job has supervisory responsibilities.
• Oversees overall performance and expected standards of clinic staff members at designated clinic location.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities will include understanding and communicating staffing needs; supporting the interviewing, hiring, and training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees as well as supporting key terminations; addressing complaints and resolving problems.  
• Manages the supply ordering and inventory of the clinic or delegates appropriately.
• Will work with the Director of Operations/Operations Manager to properly communicate or get any changes to protocols or procedures within the clinics approved.
• Completes basic HR functions at clinic level such as timecards, specific performance reviews, schedule creation and adjustments, and policy adherence.  Will work directly with the Director of Operations and HR to properly document and discipline employees when applicable.

OTHER SUPERVISORY METRICS

• Weekly Payroll Management
• OT Hours Management
• Growth of TRT Payment Plans Month over Month
• Ancillary Sales Goals
• Turnover Standards
• Lead Conversions
• Monitor Patient Door to Door Time
• Inventory/Clinical Supplies Management
• Clinical Staff Performance Reviews

QUALIFICATIONS:

• Computer skills required: CRM; Human Resource/Payroll Systems; Inventory Software; Microsoft Office Suite.
• Exceptional people skills and communication skills
• Leadership and Management skills
• Detail oriented
• Works well in a fast paced always changing environment.
• Able to multi-task between completing the immediate requirement of current position job duties and the supervisory requirements.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Patient Customer Service - Manages difficult or emotional patient situations; Responds promptly to patient needs.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Why Limitless Male Medical Clinic?

Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be a better them

About the Organization

What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!