What are the responsibilities and job description for the Customer Service Representative/Call Center position at Lincare Healthcare?
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
· Handling patients, referral sources, and administrative department inquires
· Communicating with insurance companies and/or prior authorization requests
· Entering patient information into a customer information system
· Ensuring customer satisfaction and assisting them with issues/concerns related to their health
· Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
· Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
· Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
Specific qualifications for this full-time healthcare CSR role include:
· High School Diploma or GED, some college, preferred
· Minimum 1 year of Customer Service
· Ability to convey a positive and professional image to customers and employees
· Maintain composure in high-pressure situations
· Capable of following an issue through to its conclusion
#CSR
Job Type: Full-time
Pay: From $14.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: One location