What are the responsibilities and job description for the Customer Service Representative position at Lincare?
Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking a Customer Service Rep to join our Washington, PA location.
WHY WORK AT Lincare?
- Culture- An inclusive, open and friendly environment focused on our associates and their success
- Benefits- Comprehensive benefits package with flexible options to fit your individual needs
- Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
Job Responsibilities include:
- work directly with medical professionals and physicians to facilitate patient care
- advocate for and work in lockstep with chronic patients
- work for an organization that rewards success and fosters a culture of promotion
- provide outcome-based solutions for our physician referral sources and existing patient population
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommend potential products or services to management by collecting patient information and analyzing customer needs
- Actively participate in the training of new customer service and sales personnel
Requirements:
- High school diploma or GED preferred
- Proven work experience required
- Ability to learn and apply market and product information, as well as patient billing and insurance requirements
- Multitasking capabilities
- Computer and technological literacy
- Positive and professional personal image
Physical Demands:
- This employee must occasionally lift and/or move up to 25 pounds
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
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