Sales Associate/Sales Floor Trainer | Lincoln Creek Lumber | Tumwater

Lincoln Creek Lumber is a family-owned company that has served the communities of Lewis & Thurston Counties for over 100 years.

We are currently seeking a Sales Associate/Sales Floor Trainer to join our Tumwater team. You may be asked to cross-train as a cashier which would involve accurately processing customer purchases and returns, and balancing your till.

Sales Associate responsibilities:

• Follow all written company policies.
• Wear a radio so that the team can effectively communicate.
• Greet each customer with a smile by asking them, What can I help you find today?
• Work to understand your customer’s projects and show true knowledge of our products to help them find the best solutions. (If you do not know the answer to a question, don’t fake it. Ask another team member for their expert knowledge and use the opportunity to learn.)
• Engage with customers by leading them to the products they are interested in rather than pointing in a general direction.
• Be empathetic and respectful when hearing a customer complaint. Call a manager if you are unable to positively resolve the problem. Document any complaint that needs follow-up by management.
• Offer to load heavy items into customer vehicles.
• Complete and turn in paperwork for online orders and orders made in-store.
• Cross-train as a cashier so that you can provide backup during busy periods.
• Maintain your assigned aisles:
  • Sweep floors
  • Dust shelves
  • Face products
  • Stock shelves
• Put away new products and organize back stock when freight arrives.
• Know each month’s ads and direct customers to specials.
• Always be aware and notify management if there are any security issues.
• Attend monthly store meetings.
• Understand and observe all safety procedures. Make recommendations to improve safety practices.

Salesfloor Trainer Responsibilities:

• Conduct training sessions for new sales associates covering the following areas: customer service, product features, sales techniques, and operational procedures.
• Model effective sales techniques and customer interaction strategies for trainees.
• Deliver comprehensive product knowledge sessions to familiarize new associates with our products' features, benefits, and specifications.
• Guide new hires through the sales process, from greeting customers to closing sales, emphasizing key steps and best practices.
• Instruct new associates on providing excellent customer service, this includes addressing inquiries and courteously and professionally resolving complaints.
• Familiarize new hires with the layout of the sales floor, including the location of merchandise, departments, and bathrooms, to help them better assist customers.
• Provide on-the-job coaching and support to new hires as they interact with customers and perform their job duties, offering guidance and reinforcement in real-time situations.
• Maintain associate training records and provide reports to management.
• Get feedback from store managers on associate needs and training schedules.
• Identify training needs for new and existing staff.
• Instruct associates on how to use Ace Learning Place and outside training sites.

• Outstanding customer service
• Previous experience in sales, preferably in a retail setting
• Able to train and coach new sales associates effectively
• Previous cashier experience preferred
• Willingness to listen to others
• Excellent math and computer skills
• Knowledge of POS systems
• Phone etiquette
• Product knowledge or eagerness to learn on the job
• Team player
• Clear communication with customers, peers, and management
• Solid organization skills and attention to detail
• Punctual attendance of shifts
• Available to work flexible hours including days, evenings, weekends, and holidays
• Bilingual (Spanish) verbal and written strongly desired
• Pride in a job well done

Physical Requirements:

• Ability to stand for extended periods
• Flexibility to reach and bend while performing job duties
• Able to lift 40 lbs. without assistance

Benefits:

• Medical/Rx
• Dental
• Voluntary Vision
• Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Bonus based on store sales
• 401(k)
• Paid sick time: 1 hour per 40 hours worked
• Paid Vacation: First Year: 3.34 hours per month (40 hours per calendar year); Years 2-7: 6.67 hours per month (80 hours per calendar year); Years 8 : 10 hours per month (120 hours per calendar year)
• Holidays: Easter, Thanksgiving, Christmas, Employee Birthday