What are the responsibilities and job description for the Facility Coordinator position at Link Home Care?
Facility Coordinator - STATEN ISLAND
The facility coordinator is responsible for facilitating care coordination of all patients in their caseload by searching and placing/scheduling caregiver assignments and being the face of Link Homecare in their assigned facility. The facility coordinator will always provide all patients and their families with exceptional customer service.
Responsibilities:
- Meet and greet with families looking for services for their loved ones and discuss the different care options available to them.
- Liaise with family’s of patients regarding patient needs and services.
- Search, assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers.
- Communicate with contracts and insurances regarding patient issues.
- Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match
- Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments
- Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (No less than 24 hours).
- Document all calls into the appropriate systems and follow proper telephone follow-up procedures
- Work closely with clinical team and convey reported change in condition, incidents or any inquiry requiring clinical direction.
- Work closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need information.
- Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures.
- Communicates with appropriate parties of any changes, missed visits and client’s concerns.
- Participate in staff training/troubleshooting when necessary.
- Conduct Quality Assurance visits with patients in the facility.
- Manage office premises (i.e. inventory, supplies, etc.)
Skills:
- HOME CARE: (Preferred)
- Fantastic time management, organized and consistent in their demeanor and actions.
- The ability to work independently and within a team.
- Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized
- Optimistic, energetic, outgoing with great energy.
- Strong interpersonal communication skills - with internal and external clients
- Excellent customer service, having empathy and patience in working for the elderly population
- Technologically adept
Experience:
· Administrative: 1 year
- Home Care: 1 year (Recommended; not Required)
Benefits:
- Health Insurance, Dental & Vision Insurance
- Flexible Spending Account
- PTO (Vacation, Sick, and Personal Time Off)
- Employee Discount Program
- Paid Holidays and Lunch Break
Job Type/ Schedule:
Full-time
· 8-hour Shift
· Monday to Friday
· On-call
· Monthly meeting in Ozone Park, NY
· 1-2 weeks training to take place in Ozone Park, NY
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Staten Island, NY 10314: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Salary:
· $20- $25/ hour, commensurate with experience.
Link Home Care embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work setting:
- In-person
- Nursing home
- Office
- Rehabilitation center
Application Question(s):
- What's the most significant decision you made in the past year?
- Is there a quote you live by? What is it?
- What are the three most important attributes you’ll bring to our company?
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20 - $25