What are the responsibilities and job description for the Community Health Worker position at LISH?
About Long Island Select Healthcare, Inc.
Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m.
LISH is a Forward-Thinking, Community-Oriented Organization!
NYS Patient-Centered Medical Home
Chronic Care Management Program
Telemedicine & Virtual Care Services Program
Integrated Primary & Behavioral Healthcare
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for establishing trusting relationships with patients and their families while providing
general support and encouragement.
Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
Follow – up with patients via phone calls, home visits and visits to other settings where patients
can be found.
Help patients set personal health related goals and attend appointments.
Provide referrals for services to community agencies as appropriate.
Help patients connect with transportation resources and provide appointment reminders in special
circumstances.
Exhibit excellent working relations with patients, visitors and staff.
Work closely with medical providers to help ensure that patients have comprehensive and
coordinated care plans.
Work collaboratively with other clinical personnel assigned to the same patient.
Knowledgeable about community resources appropriate to needs of patients/families.
Responsible for providing consistent communication to the care team to evaluate patient/family
status, ensuring that provided information, and reports clearly describe progress.
Act as a patient advocate and liaison between the patient/family and community service agencies.
Record patient care management information in the EMR and other software no later than 24 hours
after patient contact.
Attend regular staff meetings, trainings and other meetings, as requested.
Manage assigned caseload of patients directly provided by insurance payers.
Maintain HIPPA compliance at all times.
Reports to Population Health Manager.
Additional jobs as directed by Leadership.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs other duties as assigned
COMPETENCIES:
Good organizational skills to handle multiple priorities while remaining professional and calm.
Ability to work with many diverse people, including children and teenagers.
Effective telephone skills.
Strong level of confidentiality due to the sensitivity of materials and information handled.
Ability to make suggestions on workflow or system efficiency and effectiveness.
Ability to work independently and be self-directed and flexible.
Ability to prioritize.
Ability to perform functions with minimal supervision.
Ability to work at a high-volume level of accuracy.
GENERAL EXPECTATIONS:
Be committed to the mission of the Long Island Select Healthcare.
Behave in a professional manner and consistently demonstrate and promote the values of
respect, honesty, and dignity for the patient, families, and all members of the healthcare team.
Committed to the constant pursuit of excellence and teamwork in improving the care of the
patient and families of Long Island Select Healthcare and the Patient Centered Medical Home
Neighborhood.
Be punctual for scheduled work and use time appropriately.
Perform duties in a conscientious, cooperative manner.
Perform required amount of work in a timely fashion with a minimum of errors.
Be neat and maintain a professional appearance.
Maintain confidentiality and protect the Practice by abiding by laws and principles related to
confidentiality; keep information concerning Practice Operations, patients and employees
confidential.
Maintain compliance with Health Center's compliance standards, including its Standards of
Conduct, Compliance Program, and policies and procedures.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the Incumbent
to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of this
job, the employee is regularly required to sit for prolonged periods of time, talk, and hear. The employee
is occasionally required to stand, walk, and use hands to operate a standard computer keyboard. The
employee may occasionally lift and/or move up to 25 pounds. Vision requirements include: close vision,
distance vision, depth perception, and the ability to adjust focus. Ability to read multiple handwritings.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those the incumbent
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Work is performed in a
busy medical office environment with many interruptions. Very active, fast paced position with short
deadlines.
