What are the responsibilities and job description for the Back Waiter position at Lita?
Company Description:
Lita, a modern yet timeless Latin Caribbean inspired restaurant, is a welcoming, upscale, and comfortable dining destination for all occasions. Opening in January 2022, in the brand new Lyric apartment complex in Walnut Creek's dynamic Downtown. Lita – a nod to South Beach Miami– is a place for an intimate date night, a celebratory dinner with friends, a casual, light, lunch or a leisurely weekend brunch, serving familiar dishes with an emphasis on crafted cocktails delivered with on-point service by a team of restaurant professionals.
What We Are Looking For:
Our guests' experience of genuine hospitality is predominately based on their interaction with you. Our guest will be spending the majority of the time in our restaurant speaking directly to and being served by you....your ability to be charismatic, insightful, knowledgeable, hospitable and timely will help to give our guests a memorable experience that will have them returning to our restaurant for years to come. At the most basic level, you are a service person, addressing the needs of our guests at all times. You answer questions, deliver drinks and food, present appropriate silverware and glass, as well as maintain a clean and uncluttered table.
Job Description/Summary of Position:
The responsibility of the Back Waiter is to assist the service team in providing guests with the Lita experience. They are expected to give service that is knowledgeable, approachable, energetic, and thoughtful while upholding company standards and values in a busy, fast paced environment.
Duties/Responsibilities/Essential Functions:
Maintain a professional atmosphere in all guest areas.
Proper grooming and appearance standards are expected at all times
Treat all colleagues with care and respect.
Responsible for understanding reservation and seating strategy.
Expected to complete opening side work prior to the start of service. Including polishing glassware, polishing silverware, stocking side stations, stocking bathrooms, ect.
Support service team with ongoing table and floor maintenance, including, but not limited to water service, clearing and cleaning tables and resetting tables with proper tableware.
All tables should be polished and correctly set prior to guest arrival
Responsible for thorough knowledge of all menus.
Steps of service must be carried out according to our guidelines.
Greet newly seated guests within 2 minutes.
All beverages must be served from a tray.
To ensure safety, carrying a maximum of 2 plates at a time is recommended.
Food is to be served from the left with an open palm to the guest and placed correctly before the diner; plates are cleared from the right.
Responsible for clearing plates, glass & silver from guests during the course of service.
When leaving the floor, you are expected to ensure that your responsibilities will be covered and must notify the host and manager beforehand.
Keep front waiters, managers and chefs informed of guest complaints, challenges and successes.
You are expected to complete all assigned side work prior to departure.
You Should Possess the Following Attributes/Qualifications:
Must be able to work morning/afternoon and night shifts (Shift can pass 12am).
Minimum of 2 years experience in an upscale restaurant.
21 years of age or older.
Be able to work in a standing position for long periods of time (up to 5 hours).
Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Excellent communication skills with management, chefs, and fellow team members.
Ability to work in a team environment, with great enthusiasm and energy.
Ability to accept constructive criticism and work calmly and effectively under pressure.
Guest service oriented and possesses commitment to quality service.
Have problem solving abilities, be self-motivated and organized.
Compensation: Minimum wage Tips
Our operation is employee focused, ensuring that all staff feel that they are valued and benefit from their job above and beyond the standard financial motivators. We are always seeking people who take responsibility and look above and beyond to achieve greatness in their field. If you are looking for personal growth, a team-oriented workplace, and to experience hospitality and hospitality business in a new and exciting environment, this is likely the position for you. If you are interested and feel that you might be a good fit for our team, please reply along with your resume and contact information.
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