Collector

Driveway Finance has been making auto financing more straightforward as the primary lender for Lithia Motors and Lithia-owned dealer groups. We’re driven by principles that shape our company culture everyday, supporting our continued delivery of top-notch service and products.

Collector I

The Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.

The Collector I reports to the Collections Supervisor.

Responsibilities

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
• Process, follow up, and resolve inbound collection and customer service telephone inquiries
• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
• Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
• Meet or exceed established call volume and account action requirements
• Other duties as assigned

Skills and Qualifications

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws
• Previous collections experience preferred
• Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location