Area Supervisor

LITTLE CAESARS JOB DESCRIPTION

POSITION:   AREA SUPERVISOR

REPORTS TO:        Market Director

GRADE LEVEL:         11

JOB SUMMARY:

The Area Supervisor is responsible for achieving sales growth and profitability in their assigned restaurants by hiring, training, and supervising Restaurant Managers and Co-Managers, and ensuring all restaurants operate according to company standards and procedures.

PERFORMANCE RESULTS:

1.    Achieves area goals of staffing and training certification by hiring qualified management candidates and training them to perform to Little Caesars standards and by ensuring Restaurant Managers hire and train their staff to do the same.

2.    Supervises restaurant management through the appropriate use of communication, delegation, follow-up and discipline and conducts meetings and store visits to ensure direction is implemented properly and all restaurants are operating consistently according to Little Caesars standards.

3.    Demonstrates strong leadership skills, advises and counsels Restaurant Managers on decision making and problem solving to ensure appropriate actions are taken at the store level, and implements change in an effective manner.

4.    Conducts store reviews, certification reviews, and unannounced store visits as needed to evaluate the quality of service, friendliness, cleanliness, and management operations of each restaurant and leaves detailed action steps for improvement.

5.    Conducts performance reviews, both formal and informal, to regularly assist the Manager in developing their knowledge, skills, and abilities, and to recognize their strengths and accomplishments.

6.    Conducts security/safety audits, and performs the duties associated with cash management to ensure a safe and secure work environment for all Colleagues.

7.    Visits Management Trainees in their assigned area and conducts solo open and solo close evaluations to determine the trainee's strengths and weaknesses.

8.    Ensures restaurant management abides by all Little Caesar policies and government regulations to ensure a workplace free of harassment, discrimination, and other labor law violations.

9.    Accurately collects and processes all daily, weekly, and period end paperwork as required by Little Caesars and the Zone Vice President.

10. Troubleshoots the profitability of each restaurant by monitoring daily, weekly, and period end sales and cost control figures, meets with Restaurant Managers each period to review profit and loss statements, and sets goals for improvement.

11. Assists Restaurant Managers in executing local store marketing, and tracks the success of same.

12. Performs and/or coordinates the operational activities associated with relocations, remodels, equipment repairs/maintenance, and new store openings.

Nature & Scope

The Area Supervisor is responsible for the total operation of 5 or more restaurants and will be held accountable for fulfilling each of their job requirements. Because the Area Supervisor is responsible for multiple locations, reliable transportation must be available at all times. The Area Supervisor will be required to carry a pager and respond to any problems with a sense of urgency. The Area Supervisor must display leadership qualities in addition to management skills, and must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Little Caesars policies and procedures.

Your Market Director will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of your designated area.

Detailed lists of each restaurant station's responsibilities and duties can be found in the "Operational Resource Guide" (ORG) and the job helpers posted at each station.

The Area Supervisor will be scheduled to work approximately 55 hours each week, with varying hours each day. Therefore availability must be flexible. This position requires a hands-on style of management and physical work such as, lifting, squatting, and standing for long periods of time may be required.

Task Analysis

•  To perform the functions listed in this job description, the following tasks will be required:
• The ability to lift and move 55 pounds.
• The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
• The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce ladle, cheese cups, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of knives, can openers, pastry brush, scales, microwave, telephone, cash register, etcs.).
• The ability to apply pressure to cut through products and/or clean equipment/utensils.
• The ability to count, separate and weight all types of food products and inventory items.
• The ability to effectively communicate to customers and co-workers (reading, speaking, hearing, writing, etc.).
• The ability to understand directions, instructions and product specifications.
• The ability to process and complete customer orders.
• The ability to comprehend all training materials and practice standard operating procedures.
• The ability to successfully pass required training programs for certification.
• The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
• The ability to legally drive an automobile adhering to all state and local traffic laws.
• The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.
• The ability to solve problems logically and make sound decisions on a timely basis.

Qualifications

An Area Supervisor must:

1.    Be at least 21 years of age.

2.    Have excellent math skills, a college degree or four to seven years of management experience in business, management, marketing, or a related field.

3.    Have been a certified Little Caesars Restaurant Manager and Training Manager for a minimum of nine months, with proven results.

4.    Possess excellent leadership, team building and communication skills.

5.    Have a proven track record of excellent decision making and problem solving abilities.

6.    Have the ability to analyze and interpret profit and loss statement data and create action plans to solve any related problems.

7.    Possess certain personal traits as mentioned in Little Caesars guiding principles (honesty, loyalty, etc.) and practice them on a consistent basis.

8.    Be available to work a varied, approximately 55 hour workweek, including evenings and weekends, under pressure and in stressful situations.

9.    Be able to perform all essential functions of the job.

10. Possess a valid driver's license from the state ofresidence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary driver to complete daily banking and other responsibilities as directed by the Market Director.

11. Meet Little Caesars Background Verification guidelines.

12. The U.S. Department of Justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.

Please Note: Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.