General Manager

THE ROLE
As a leader of the front of house operations, the General Manager works with the property team to communicate, drive, and measure productivity and effectiveness in achieving the overarching financial, employee, and guest satisfaction goals of LITTLE JOY COCKTAILS while adhering to all guidelines and policies.

Specifically, the General Manager is directly responsible for:

• Hiring, onboarding, and training of all managers and front of house hourly employees
• Completing and reviewing all FOH schedules and bi-weekly payroll
• Creating action plans to meet budgeted sales and net operating income
• Forecasting, monitoring, managing and tracking sales, costs, and purchases
• Handles all matters of discipline for FOH employees, in accordance with company policies and standards as outlined in the Employee Handbook
• Working various shifts to evaluate food and beverage quality, service, and staff performance
• Ensuring flawless execution of private events in conjunction with the culinary team
• Communicating to the core and property leadership teams on a daily basis
• Leading the weekly managers meeting and daily pre-shift meetings
• Participating and representing Hank’s Oyster Bar in community projects and events
• Maintaining government notice postings (licenses and certificates)
• Responding to and resolving any elevated/escalated guest issues/complaints
• Other assigned tasks as needed to drive employee and guest satisfaction

DESIRED QUALIFICATIONS
Our ideal candidate possesses a strong knowledge of food & beverage operations and profitability with a focus on training, development, and private event execution. They are outgoing, hospitable and truly embody our guest first mentality, providing goodness to people through food and beverage. 

Job Description & Expectations:

• Supervises and coordinates activities of the employees to ensure that the venue is running efficiently and profitably
• Directly supervises various employees on a daily basis in all departments
• Ensures the highest level of hospitality is delivered to all guest
• Assisting with evaluating interviews, hiring, and training employees
• Capable of Addressing complaints and resolving escalation or issues
• Ensures cleanliness and efficient organization of the venue is maintained at all times
• Responsible to deliver guidance and direction to FOH staff for operational service and private parties
• Must be on-site with possibility of remote work.

Quality Assurance Requirements:

Ensures that strict adherence is maintained regarding the standards of quality pertaining to customer service, including but not limited to:

• Presentation
• Proper use of techniques and procedures
• Delivery of customer service
• Delivery of responsible beverage service

What we are searching for:

• 1 to 5 years of progressive management experience in a full-service Restaurant, Nightclub, or Hotel
• Strong guest service and leadership skills
• Strong coaching skills and team-building experience
• Ability to handle multiple tasks and prioritize workload in a deadline-driven manner while working in a demanding environment
• Must have food and beverage knowledge
• A 4-year college degree is preferred
• Bilingual Spanish speaker preferred or understanding of the Spanish language

Perks:

• Forming part of our team LJC a fast-growing company succeeding in the world of luxurious fine dining.
• Competitive pay, healthcare benefits.
• Complimentary meals while on the clock
• Offer growth possibilities to their hardworking team members

*LITTLE JOY COCKTAILS is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Compensation: Salary ($70,000.00 - $75,000.00)

Benefits & Perks: Health Insurance,