VIP telemarketing Representative - Maryland

Live! Casino Hotel Maryland
Hanover, MD Full Time
POSTED ON 1/4/2021 CLOSED ON 2/1/2021

What are the responsibilities and job description for the VIP telemarketing Representative - Maryland position at Live! Casino Hotel Maryland?

The VIP Sales Representative is responsible for providing sales support and assistance via telemarketing to VIP players at Live! Casino & Hotel Maryland. The VIP Sales Representative will ensure that the highest quality of sales and service is provided so that Maryland Live Casino guests are informed of all offers and promotions that they qualify for. This position reports directly to the Vice President of Casino Marketing.Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearanceSAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here Specific Responsibilities and DutiesProactively tele-market and build relationships with VIP guests, concentrating on new and inactive customersAchieve productivity goals as determined by Casino Marketing Leadership Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.Continuously develop and sustain personalized relationships with guests via the phone; produce profitable guest relationships through management of discretionary comps.Utilize Live!’s CRM system throughout shift to log guest transactions, offers, and communications. Regularly communicate with guests to increase visitation by assisting with tier benefits, booking reservations, accommodations, and approved incentive offers.Act as a sales and service liaison to provide a seamless experience for guests travelling from other Live! Properties including proactive communication with the guest’s hostHandle and respond to guest complaints to ensure a positive, timely outcome.  Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.Other duties as assigned.

Responsibilities:

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.
Contact Center Representative- Bilingual: Spanish - Maryland
Live! Casino and Hotel Maryland -
Hanover, MD
Remote Contact Center Representative- Full Time- Maryland
Live! Casino and Hotel Maryland -
Hanover, MD
Contact Center Representative - Full-time - Maryland
Live! Casino and Hotel Maryland -
Hanover, MD

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