Slot Technician III - Philadelphia

Function (Scope and Main Purpose of Job)

Under the direction of the Slot Technician Supervisor, perform advanced level repairs on all electrical and mechanical Video Lottery Terminals (VLTs), along with system communication components. Demonstrates superior technical skills in regard to problem solving, troubleshooting and repairing VLTs. Delivers superior customer service with attention to detail. Highly adaptable individual able to oversee projects from beginning to end. Sets an example for other Technicians to follow while also promoting the company’s goals and values.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Repair and maintain slot related equipment on the casino floor.
• Repair and maintain slot related equipment in the slot shop.
• Participate in installation, movement, and removal of slot related equipment.
• Maintain proper gaming logs in order to comply with state and or internal regulations.
• Ensures an enjoyable gaming experience of guests to Maryland with maintaining the gaming equipment at the top level of proper operation.
• Any and interaction with guests is friendly, cooperative and professional.
• Other duties as assigned.

Job Requirements (skills, knowledge, and abilities) 

• Ability to successfully interface with all levels of the organization and manage multiple projects.
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Access).
• Time management and project management skills.
• General knowledge of casino rules, procedures, and regulations pertaining to Slot Operations. 
• Must be able to work independently with minimal supervision
• Ability to maintain organization, meet deadlines, possesses integrity, confidentiality, and discretion in handling confidential information.
• Ability to read and analyze documents.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Knowledge of basic electrical and mechanical tools
• Ability to work in an environment with moderate to loud noise.

Educational Requirements

• Minimum of two (2) years previous experience as a slot technician or related field.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Standing 10%
• Walking 65%
• Sitting 25%
• Keyboarding 25%
• Use of going up and down 31 stairs multiple times per day and elevators.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 2000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.