Venue Guest Services

Live Nation
Hartford, CT Full Time
POSTED ON 11/24/2021 CLOSED ON 4/30/2022

What are the responsibilities and job description for the Venue Guest Services position at Live Nation?

Job Summary:

Live Nation’s US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation .

THE GIG

US Concerts is seeking a Guest Services Member who will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

WHAT YOU’LL DO

  • Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
  • Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
  • Refer unresolved customer grievances to designated departments for further investigation
  • Solicit sales of new or additional services or products.
  • Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
  • Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
  • Other tasks as assigned by the Guest Services Manager

WHAT YOU’LL BRING

  • High School Diploma or equivalent
  • At least 2 years in Customer Service and communications
  • Strong strategic thinking and creative problem-solving skills
  • Excellent verbal, written and interpersonal communication skills
  • Acute sense of judgment, tact and diplomacy
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs. and occasional sitting

If the above description sounds like you and fits your background, apply today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting a

Guest Services Aide (Sat-Sun 8AM-4PM)
Community Renewal Team -
Hartford, CT
Guest Services Aide (Sat, Sun 8AM-4PM)
Community Renewal Team -
East Hartford, CT
Guest Services/Event Staff | XL Center
Oak View Group -
Hartford, CT

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Venue Guest Services.

Click the checkbox next to the jobs that you are interested in.

  • Advertising Skill

    • Income Estimation: $69,329 - $89,428
    • Income Estimation: $115,032 - $159,751
  • Customer Service Skill

    • Income Estimation: $28,274 - $36,496
    • Income Estimation: $28,688 - $52,095
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Live Nation

Live Nation
Hired Organization Address Washington, DC Full Time
Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of globa...
Live Nation
Hired Organization Address Orleans, LA Full Time
Job Summary: The Role: Serve food and beverage items with a knowledgeable, friendly and helpful manner to all guests Res...
Live Nation
Hired Organization Address Charleston, SC Full Time
Job Summary: Frank Productions, LLC is looking for Box Office staff to join our team part-time in Charleston, SC. Positi...
Live Nation
Hired Organization Address Philadelphia, PA Full Time
Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of globa...

Not the job you're looking for? Here are some other Venue Guest Services jobs in the Hartford, CT area that may be a better fit.

Front Desk /Guest Services

Blue Sky Hospitality Solutions, Windsor, CT

Guest Services Aide (Sat, Sun 12AM-8AM)

Community Renewal Team, East Hartford, CT