Director of Client Growth

Company Description

Founded in 2017, Living Securitys mission is to help prevent cybersecurity breaches with a

human risk management solution that does more than meet compliance needs, it also truly

changes behavior. Living Security believes empowering people is the key to ending

cybersecurity breaches, picking up where traditional security awareness training drops off.

Gamified learning and immersive experiences engage and educate users, while the science-

backed, tech-enabled platform uniquely provides CISOs the ability to measure training efficacy

and program ROI.

Named one of Austins Best Places to Work for two years in a row, the Living Security team is

composed of 50 cybersecurity professionals committed to transforming security awareness

training as we know it and turning end users into the enterprises greatest asset against

cybercrime. Living Security is trusted by security-minded organizations like CVS Health,

MasterCard, Verizon, MassMutual, Biogen, AmerisourceBergen, Hewlett Packard, JP Morgan,

and Target. Learn more at www.livingsecurity.com.

While we take our mission seriously, we have a lot of fun while executing!

Job Description

We love going to work and think you should too. We are client-obsessed, work as one team,

and strive to be better every day. It's no surprise that we work hard and genuinely have fun

working with each other to achieve great things.

ABOUT THE POSITION:

Living Securitys Director of Client Growth is focused on delivering the value of our human risk

management platforms and is a trusted advisor to our clients on how to maximize ROI and

leverage Living Security products to address their specific strategic business goals.

Starting in the pre-sales stage, as Living Securitys Director of Client Growth, you will serve as a

Living Security subject matter expert, working with clients and their Client Success Managers

(CSM) to identify business needs, create strategic plans, and present data-driven

recommendations that map to the clients business priorities and goals, ultimately reducing

human risk across the business through data-driven business strategies. Analyzing information

and evaluating results in order to solve problems and recommend the best path forward is at the

core of your role.

Through the post-sale relationship with clients, you will continue to serve as a strategic business

advisor to the CSM team and their clients, thus supporting focused engagement, client

advocacy, and organizational change while also providing CSM team growth and development.

As Living Securitys client base grows, you will build a team of trusted business advisors to

scale your efforts and manage a small team to support client growth.

RESPONSIBILITIES:

To be successful in this role, you have a proven track record of successful client relationship

building and business impact along with:

Manage a portfolio of client accounts with diverse needs, set a vision for growth and

leading them through the entire client growth cycle

Build and maintain appropriate relationships and trust at all levels with your clients,

creating a trusted partner experience

Work with leadership on strategic planning and management that directly impacts client

growth and business goals.

Provide guidance and expert advice to client management and leadership teams, as well

as other stakeholders throughout the organization.

Identify key stakeholders throughout the client organization for budget buy-in, strategic

decision-making, and leadership support, while being able to communicate effectively at

different levels within the organization

Periodically analyze data gathered to recommend solutions or alternative methods of

proceeding through inductive reasoning

Support the analysis of client-specific work problems and procedures, to drive business

impact and ROI within organizational change, communications, information flow, and

integrated product offerings

Conduct virtual and onsite meetings throughout the sales cycle with multiple layers of

the business as a trusted advisor to align client strategies and business objectives with

Living Securitys growth trajectory

Develop and manage Client Growth Managers

REQUIRED QUALIFICATIONS:

Masters degree in Industrial and Organizational Psychology, Organizational

Development and Leadership, or Business Management, or related.

5 years working in account management, client success/sales, business analysis, or

related role driving business impact and ROI through the delivery of SaaS solutions, at

least 24 months of which have been in a startup environment.

OTHER SPECIAL SKILLS/REQUIREMENTS:

Understanding of cybersecurity awareness, grounded in psychology

Knowledge of enterprise technical solutions and SaaS development

Demonstrated ability to create and facilitate sustainable, profitable growth through client

relationships and strategic value as a trusted business advisor, ideally within a startup

environment

Ability to leverage data analytics to predict growth and increase customer value and

investment

Demonstrated ability to translate technical business challenges and opportunities into

business terms, value propositions, revenue, and existing product value

Passionate about delivering value and helping clients succeed, both individually and as

a collective organization

Demonstrated ability to provide world-class partnership and growth through effective

relationship management and project ownership

Strong management skill set and demonstrated ability to grow and manage a small team

of direct reports

Strong written and verbal communication skills, at all levels of leadership

Additional information

PERKS AND BENEFITS:

Open, inclusive, and fun environment

Benefits include medical, dental and vision insurance options, short and long term

disability, life insurance, 401(k), HSA with employer contribution, FSA

Financial Wellness Program/Financial Adviser

Competitive salary plus stock options

Responsible unlimited PTO policy and paid holidays

Some work remote and flex-time options

Opportunity to be a part of a company that is revolutionizing the cybersecurity industry

Growth opportunities throughout the company

We are an equal opportunity employer and value diversity. We do not discriminate on the basis

of ethnicity, religion, national origin, gender, sexual orientation, age, marital status, veteran

status, or disability status.

All your information will be kept confidential according to EEO guidelines.

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