What are the responsibilities and job description for the Inside Sales Coordinator position at LKQ Canada?
As a part of our growth LKQ is looking for a dedicated and passionate Inside Sales Coordinator with knowledge of replacement parts for the aftermarket collision repair industry. The Inside Sales Coordinator will be responsible for selling company products and services inbound, outbound calls, and face-to-face counter sales at the branch location The Inside Sales Coordinator must initiate sales calls to existing customers to assess the need for replenishing inventories, generates revenue by promoting sales of new and existing products, and assist customers with sales of product, services, responds to questions regarding parts, pricing, and services. The Inside Sales Coordinator will be accountable for developing relationships with potential customers, and to assist customers with orders, product information, payments, and anything else to maintain excellent customer service. If you enjoy customer service, sales, growth, and working with happy, enthusiastic individuals, you'll enjoy a career with us!
Essential Job Duties:
- Provide customer service, evaluate the customer's needs, and answer questions regarding parts, pricing, product availability, and services.
- Provide relevant information on warranties, price, quality of parts, delivery times and payment methods.
- Complete internal documents supporting any transaction (credits, invoices, work order, etc.).
- Prospect and develop relationships with potential customers to cultivate new business.
- Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Advise customer on substitution or modification of part when part requested is not available.
- Process orders - perform order entry, review orders for correct handling, pricing, quantities and shipping data (may dispatch orders in some locations).
- Follow-up with customers as needed.
- May evaluate and propose appropriate price for parts by considering various criteria.
- Assume other duties as assigned.
Education & Experience
- 1 years of related applicable experience.
- HS Diploma or equivalent (DVS in Canada).
Preferred Qualifications
- College coursework or degree.
- Prior automotive experience and knowledge of automotive parts.
Knowledge/Skills/Abilities
- Must be attentive to detail and ensure accuracy in work assignments.
- Must be able to communicate effectively and cooperate with others.
- Must be able to convey product information and availability to customers.
- Must possess the ability to deal tactfully with customers.
- Must be organized, motivated, and a self-starter.
Essential Physical Demands/Work Environment
- Must have the flexibility to work variable schedules, including weekends.
- Must have the ability to work in an environment where frequent interruptions may occur.
- Must be able to work under pressure comfortably.