What are the responsibilities and job description for the Onsite Diagnostic Technician L1 position at LKQ?
As an integral member of the Elitek diagnostics team, the Diagnostic Technician will execute diagnosis, programming, calibrations, and repair recommendations for vehicles located in various repair facilities. Your ability to effectively manage time and organize resources while also professionally interacting with Elitek Vehicle Services partners is essential.
This position will be sitting in our Farmers Branch office.
Essential Job Duties:
- Serve as a primary partner contact as needed within the service process, primary duties are completed in a remote/call center environment.
- Provide diagnostic and technical subject matter expertise in a customer service-centric manner to each partner/customer.
- Provide first call final resolution to as many vehicle scans as possible, escalating when needed, but helping the customer complete the process and move the vehicle through their repair sequence.
- Educate our partner/customers on the impotence importance of diagnostic scans.
- Assist Elite Electronics Remote Technician with required diagnostic tests and in performing technical evaluations.
- Adhere to all company policies, procedures, safety, and environmental rules.
- Assumes other duties as assigned.
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