Sales Associate/Customer Service

Locey Swim & Spa
Portage, MI Full Time
POSTED ON 3/21/2022 CLOSED ON 5/20/2022

What are the responsibilities and job description for the Sales Associate/Customer Service position at Locey Swim & Spa?

Waiting on customers, stocking shelves, loading customers cars, cleaning, ordering products, etc. You will wear many hats here.

Some pool experience desired. That experience can be from having a pool growing up to working at a pool store or pool and spa supplier.

We are a Seasonal business, with spring/summer/early fall being our busiest. We are open six days a week.

Responsibilities

  • Answer multiple phone lines
  • Assist customers on the sales floor: we sell above ground pools, hot tubs, chemicals, equipment, accessories, toys and much more
  • Build sustainable relationships and trust with customers
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Update customer database
  • Load customers cars with their goods they purchased
  • Stock product shelves

Skills

  • Handle customers in a professional, friendly manner
  • Be able to sell products (we will educate you)
  • Strong phone contact handling skills and active listening
  • Light computer/database entry and sign making
  • Customer orientation and ability to adapt/respond to different types of characters
  • Able to ship products from packaging up products to creating shipping label
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Job Types: Full-time, Part-time

Pay: $12.00 - $17.00 per hour

Benefits:

  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Commission pay

COVID-19 considerations:
We sanitize several times a day. We practice social distancing when we can - at least 6' apart. Masks are not required if you have been vaccinated.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Retail Associates & Cashiers: 1 year (Preferred)

Work Location: One location

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