Job Posting for Risk Control Operations Specialist at Lockton, Inc.
The Risk Control Operations Specialist provides Commercial Insurance Claims Department teams with operational and administrative support.
Position responsibilities
Sets up files, tracks information and correspondence, and assists with Claims reporting
Ensures timely and accurate data entry and maintenance of information in systems/applications, files, and documents
Ability to navigate carrier websites to locate claims information
Assists with Worker’s Compensation claims for assigned Clients, such as contacting injured employees to monitor recovery, answering questions/calls, and communicating with clients and adjusters in regards to claim progress.
May train Associates on claims reporting process and claims systems, as needed
Work in a team environment with shared responsibilities to respond to/complete individual daily requests as well as manage an individual, assigned workload; provide back-up to other team members as needed
Comply with Lockton procedures and policies
Protect the confidentiality of information learned by performing the duties of the position
Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
Perform other work-duties as assigned
Position qualifications
GED/High School Diploma required. Bachelor’s degree or equivalent work experience preferred
Previous clerical experience in a corporate environment preferred
Knowledge of Claims and/or Worker’s Compensation a plus
Proficiency in the use of Microsoft Word and Excel required
Strong attention to detail and high degree of accuracy in data entry required
Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required. Must be results-oriented with the ability to change priorities as needed
Must have above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy
Demonstrated ability to respond to phone inquiries in a courteous and professional manner
Salary.com Estimation for Risk Control Operations Specialist in Denver, CO
$46,895 to $56,807
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