What are the responsibilities and job description for the Complex IT Manager position at Loews Hotels, LLC?
Situated between the energy of Downtown Chicago and the convenience of the nations busiest airport, Loews Chicago OHare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an OHare Oasis.
Purpose:
Maintain hotel information technology systems, hardware, and infrastructure and provide staff direction and supervision. Manage all aspects of the day-to-day operations at assigned locations while ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
Essential Functions and Responsibilities
- Assign, manage, and perform tasks necessary to ensure the efficient operation, availability, and security of all hardware and software endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
- Ensure monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and anti-virus protection updates to all property user endpoints and servers.
- Provide support for data and telephony device connectivity to an enterprise local and wide area network.
- Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
- Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server-level endpoints. Perform restoration on local servers to ensure data is protected and functional.
- Provide support for hotel business technologies to include POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.
- Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.
- Partner with Local IT Director, Regional IT Leadership and Corporate IT Teams Planning and coordination of all IT projects, preventive maintenance, and system upgrades.
- Review of IT Operating and Capital Budgets.
- Provisioning of user roles, rights, and access to business applications.
- IT Equipment Disposal.
- Ensure compliance with all Corporate Policies & Procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.
General
- Respond to administrative requests and responsibilities in a timely manner
- Demonstrate a proactive approach towards work activities
- Ability to work flexible schedule to include weekends and holidays
- 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service
Required Qualifications
- Knowledge of Desktop Hardware and Software Installation and Configuration
- Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
- Knowledge PMS and related interfaces
- Knowledge of Retail and F&B POS Systems
Preferred Qualifications
- Hand on experience with Mobile Device Support and Management
Education and Experience
- Two year College Degree
- Two years related work experience
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.
