General Manager

GENERAL MANAGER- Lola’s Garden  (FCM Hospitality)

FCM Hospitality is a Philadelphia-based hospitality and entertainment company, managing bars, restaurants, and seasonal pop-ups throughout the region. We have over 12 exciting venues in the greater Philadelphia PA area.  The company is a leader with more than 25 years in the hospitality industry, and has developed some of the area’s most popular permanent, seasonal and temporary venues in the city.

Lola’s is seeking a General Manager for this venue.  GM duties include the  daily operations of the restaurant, including the selection, development and performance of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience, revenues and profits by developing, marketing, financing, and providing appealing restaurant service; managing staff.

Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus

RESPONSIBILITIES:

•  Adhere to FCM  standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

•  Responsible for ensuring that all financial (invoices, reporting) and payroll related administrative duties are completed accurately, on time and in accordance with FCM policies and procedures.
•  Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. 
• Ensure compliance with operational standards, FCM  policies, federal/state/local laws, and ordinances.
•  Responsible for ensuring consistent high quality of food preparation and service.

•  Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
•  Estimate food and beverage costs. Work with GM for efficient  provisioning and purchasing of supplies. 
• Supervise portion control and quantities of preparation to minimize waste.

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets.
•  Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured.
•  Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
•  Investigate and resolve complaints concerning food quality and service.

•  Provide direction of employees regarding operational and procedural issues.
•  Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Adhere to payroll budget:  Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
•  Performs other duties and responsibilities as required or requested.

QUALIFICATIONS:

• Must have minimum of five years working in high paced restaurant
•  Must possess a valid driver’s license.
•  Must be eligible to work in the United States.
•  Must agree to background check
• Knowledge of computers (MS Word, Excel) and POS systems (micros, DBS, Dinerware)
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures,personnel management, recordkeeping, and preparation of reports.
• Must have the ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess good communication skills for dealing with diverse staff.

Salary : $55 - $80