What are the responsibilities and job description for the Service Manager position at Lonesome Rose?
Title: Hospitality & Service Manager - Lonesome Rose - Logan Square/Andersonville, Chicago, IL
Reports to: General Manager, Assistant General Manager, LSD Directors and Partners
Position Objective: Our Hospitality & Service Managers help lead the organization & staff as true hospitalitarians. Their primary focus is the oversight of daily operations, hourly staff, sales and most importantly–guest experience. While this role might involve some light administrative duties, the ideal candidate must truly love service, engaging with guests, and creating a safe, fun space for our team members and guests. They will maintain the tone and vibe as related from Land and Sea Dept. and help build a team & culture that is safe, productive, and collaborative.
Essential Duties and Responsibilities*
- Coordinate with Lonesome Rose and LSD Operators and Owners
- Create and cultivate a fun, warm, and contemporary culture
- Ensure all staff is trained, motivated, and empowered
- Evaluate and improve guest service
- Perform and follow floor management protocols
- Hiring, training, disciplinary, and termination of staff
- Ordering front of house and restaurant supplies as needed
- Ensure cleanliness and function of property
- Organization of property
- Perform and follow operational systems (including daily finances and POS)
- Consistent awareness of and ability to implement specials and menu changes
- Retain thorough food and beverage menu knowledge
- Serve as a role model professionally and personally
*May perform other job duties as they arise
*Must be able to lift 40 lbs and stand for extended periods of time
Land and Sea Dept. is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Our company is family friendly and sincerely values a proper work-life balance, offering the accommodations and flexibility our workforce community enjoys and requires.