Branch Manager

Long Home Products an industry leader in the home improvement industry has an opening for a Branch Manager to lead our team in our Stafford, VA location.

Summary: This position is primarily responsible for creating a high performing selling culture and achieves this through hiring, developing, training, and managing a team of Product Specialists to reach revenue goals. The Branch Manager is responsible for ensuring the team delivers world class service and that the company maintains an excellent reputation by resolving any customer issues. The Branch Manager is also responsible for overseeing the Production department.

Directs, manages, and drives performance of a team up to 12 Product Specialists to achieve sales and productivity targets. As the team grows beyond 12 Product Specialists, the Branch Manager will hire and manage a Product Manager for each team of 12 Product Specialists.

Provides leadership and coaching to develop the PS team; encourages the drive and spirit to achieve maximum potential in themselves through one-on-one meetings and ride-alongs

Tracks, understands, and analyzes sales metrics and pending business to drive performance and customer satisfaction

Implements action plans for the team to improve performance

Distributes in-home customer appointments to PS

Conducts performance feedback sessions and formal performance reviews monthly and takes appropriate corrective action when necessary

Provides training to current and newly hired PS on sales, product knowledge, and processes

Ensures the PS team is providing world class service by reviewing reports, auditing contracts, and monitoring the progress of jobs

Instills the values, commitment and culture of the company within the team

Returns phone calls and emails in a timely manner to provide high standards of service to customers and team members.

Uses basic internet navigation and applications to access information/documents on an iPad to complete tasks and present to customer

Maintains professional licenses to meet company and state guidelines

Maintains current knowledge of product lines, finance options, installation processes, and internal policies and procedures to respond to customer needs by participating in ongoing learning opportunities

Maintains professional conduct at all times so as to present a good image of the company to the public.

Plans weekly meetings. Attends and participates in meetings and completes required training requested from management or human resources

Hires installers, product specialists, project managers, assistant project managers

Strategizes with project managers on how to make installation run more efficiently and affordably.

Ability to develop, manage, and direct people as they work

Excellent written and verbal communication skills

Ability to motivate and inspire others towards a common goal

Ability to multi-task and demonstrate excellent time management skills

Ability to represent the Company in a business-like and professional manner

Strong sense of responsibility and achievement orientation

Strong work ethic with a can-do attitude

Strong interpersonal and conflict resolution skills

Proficient computer skills in Microsoft Office (Word, Excel, and Outlook) and ability to quickly learn internal lead tracking and reporting software

Strong focus on meeting the needs of the customer and providing exceptional service

Ability to learn and use new software quickly

High school diploma or equivalent; Bachelor’s degree preferred

2 to 3 years of in-home sales experience required

1 year of management experience preferred

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